---
title: Feedback form
description: Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aict-feedback-form.html
release: australia
topic_type: reference
last_updated: "2026-04-29"
reading_time_minutes: 1
breadcrumb: [Reference, Plan AI strategy, prioritize, and execute, Plan your AI strategy, AI Control Tower, Enable AI experiences]
---

# Feedback form

Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.

**Note:** Operational Sustainability Workspace and Strategic Planning users can’t view the fields that aren’t added to the default/custom form layout in the workspace. Configure the default/custom form layout to view those fields.

<table id="table_xnn_4lp_5xb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

A brief description of the feedback.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the feedback.

</td></tr><tr><td>

Product idea count

</td><td>

Number of product ideas associated with the feedback.

</td></tr><tr><td>

State

</td><td>

Current state of the feedback. The available options are:-   Submitted
-   Need more information
-   Under review
-   In backlog
-   Planned
-   In development
-   Completed
-   Unlikely to implement
-   Duplicate
-   Already exists

</td></tr><tr><td>

Assigned to

</td><td>

User who is assigned to the feedback.

</td></tr><tr><td>

Source

</td><td>

Source of the feedback. The available options are:-   Chat
-   Customer meeting
-   Email
-   Social media
-   Idea portal

</td></tr><tr><td>

Type

</td><td>

Type of the feedback. The available options are:-   Issue
-   Enhancement request
-   Insight

</td></tr><tr><td>

Product

</td><td>

Product associated with the feedback.

</td></tr><tr><td>

Customer

</td><td>

The customer who submitted the feedback.

</td></tr><tr><td>

Sentiment

</td><td>

Sentiment of the feedback record. The available options are: Positive, Negative, or Neutral.

</td></tr><tr><td>

Created by

</td><td>

User who created the feedback record.

</td></tr><tr><td>

Business application

</td><td>

Business application that this feedback is related to.

</td></tr></tbody>
</table>