--- title: Managing AI tasks and approvals in Activity Center description: Track and resolve the governance work that AI Control Tower generates as your AI portfolio grows, such as lifecycle tasks, security tasks, cases, and risk assessments. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aict-managing-tasks-and-approvals.html release: australia topic_type: concept last_updated: "2026-07-17" reading_time_minutes: 5 keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI, use] breadcrumb: [Address action items, AI Control Tower, Enable AI experiences] --- # Managing AI tasks and approvals in Activity Center Track and resolve the governance work that AI Control Tower generates as your AI portfolio grows, such as lifecycle tasks, security tasks, cases, and risk assessments. As AI Control Tower discovers new assets, evaluates their quality and safety, monitors them for risk and security concerns, and tracks their progress through the lifecycle, it produces a continuous stream of items that need human judgment. AI Control Tower can route these items to users who can track and resolve the items in Activity Center. For the AI-generated recommendations that Activity Center also surfaces, see [Resolving AI recommendations in Activity Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-resolving-ai-recommendations.md). ## Types of governance work Activity Center surfaces the following governance work: - **Lifecycle tasks** Tasks generated by AI asset lifecycle playbooks as managed assets move through the onboarding, assessment, build and test, deployment, and offboarding stages. Lifecycle tasks include impact assessments, architecture reviews, security clearances, and other reviews that must be completed before an asset can advance to the next stage. For more information, see [AI asset lifecycle tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-ai-asset-lifecycle-tasks.md). - **Security tasks** Tasks generated when AI Control Tower detects a security threat, policy violation, or access concern on a managed AI asset. Security tasks route to the AI steward or security team responsible for the affected asset. For more information, see [Security tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-security-tasks.md). - **Requests** Change requests and offboarding requests submitted by asset owners that require AI steward review and approval. A change request initiates a controlled update to a managed asset, such as switching the AI model backing an agent. An offboarding request initiates the retirement of an asset. For more information, see [Change and offboarding requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-change-and-offboarding-requests.md). - **Cases** A structured investigation into an incident affecting a managed AI asset, such as a suspected security breach, data exposure, or policy violation. For more information, see [AI cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-ai-cases.md). - **Risk assessments** An evaluation of a managed AI asset's inherent, control, and residual risk that AI Control Tower generates automatically when the asset is onboarded or its use and purpose changes. For more information, see [Risk assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-risk-assessments.md). - **Issues** A tracked problem identified with a managed AI asset that needs a resolution or an action plan, such as a gap surfaced during a governance review. For more information, see [Issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-issues.md). - **Attestations** A request to acknowledge a compliance policy that applies to a managed AI asset, generated automatically when the policy requires acknowledgment from the asset's steward or owner. For more information, see [Attestations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-attestations.md). - **Policy exceptions** An approved, time-bound deviation from a policy or control objective that applies to a managed AI asset. For more information, see [Policy exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-policy-exceptions.md). - **Inquiries** A general request for information or clarification related to AI governance, such as a question about a policy, a process, or a specific AI asset. For more information, see [AI inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ac-ai-inquiries.md). ## Where governance work appears Governance work surfaces in three places in AI Control Tower: - **Home page** The Top action items widget on the Home page shows a prioritized snapshot of recommendations, tasks assigned to you, and unassigned tasks. Use this widget to start each session with the items that most need your attention. For more information, see [AI portfolio overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-ai-portfolio-overview.md). - **Activity Center** Activity Center is the full workspace for governance work. On the **Work** page, it organizes work by ownership across the **Team**, **Assigned to you**, **Unassigned**, and **Submitted by you** tabs. Use Activity Center to filter, group, and work through items at scale. For more information, see [Activity Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-activity-center.md). AI-generated recommendations appear on a separate **Recommendations** page within Activity Center; see [Resolving AI recommendations in Activity Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-resolving-ai-recommendations.md). - **AI asset records** The **Needs attention** section on the **Overview** tab of an asset record shows the recommendations and tasks scoped to that single asset, under the same Recommendations, Assigned to you, and Unassigned sub-tabs as the Top action items widget on the Home page. Use this section when you're investigating an asset and want to see the open governance items that apply to it without leaving the record. For more information, see [Working with AI asset records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/disc-managing-ai-assets.md).