---
title: Manage alerts AI agent
description: Responsible for generating reports for a given alert and storing a structured summary with key insights and recommended next steps in the alert record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aiops-manage-alerts-ai-agent.html
release: australia
topic_type: reference
last_updated: "2026-08-14"
reading_time_minutes: 2
breadcrumb: [AIOps and Leap AI agents, AIOps and AIOps Leap, AI agents library, AI assets, Enable AI experiences]
---

# Manage alerts AI agent

Responsible for generating reports for a given alert and storing a structured summary with key insights and recommended next steps in the alert record.

## Workflow

The agent helps users complete tasks related to manage alerts.

1.  Run the 'Autonomous chain' tool using the provided alert\_id to generate a structured alert summary.
2.  Validate the output from the 'Autonomous chain' tool.
3.  Run the 'Update Alert AI Insights and Worknotes' tool.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Generative AI skill**

Autonomous chain

-   **Script**

Update Alert AI Insights and Worknotes


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

evt\_mgmt\_operator

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

evt\_mgmt\_operator

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Manage alerts autonomously

</td></tr></tbody>
</table>Learn more about Event Management at Event Management.

**Parent Topic:**[AIOps and Leap AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aiops-ai-agents-overview.md)