---
title: Service instance impact analysis AI agent
description: This agent performs alert impact analysis on service instances for a given alert.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aiops-service-instance-impact-analysis-ai-agent.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [AIOps and Leap AI agents, AIOps and AIOps Leap, AI agents library, AI assets, Enable AI experiences]
---

# Service instance impact analysis AI agent

This agent performs alert impact analysis on service instances for a given alert.

## Workflow

The agent helps users complete tasks related to service instance impact analysis.

1.  Check if <alert\_sys\_id> is defined and that it is not empty.
2.  Check if the alert is eligible for analysis.
3.  Get alert impact on service instances.
4.  Pass <alert\_sys\_id> and <impacted\_service\_instances> parameters to the next agent.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Script**

Analyze alert impact on service instances

Display error for CI check

Display service instances result

Find CI bound to alert


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

evt\_mgmt\_operator

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

evt\_mgmt\_operator

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

N/A

</td></tr></tbody>
</table>Learn more about Learning Enhanced Automation Platform \(LEAP\) at [Learning Enhanced Automation Platform \(LEAP\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/aiops-leap.md).

**Parent Topic:**[AIOps and Leap AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aiops-ai-agents-overview.md)