---
title: Attachment Summarization
description: The attachment summarization skill summarizes a record's attachments alongside the record summary, so agents can review key content without opening each file.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/attachment-summarization.html
release: australia
topic_type: concept
last_updated: "2026-10-09"
reading_time_minutes: 1
breadcrumb: [Explore, Content Understanding, Enable AI experiences]
---

# Attachment Summarization

The attachment summarization skill summarizes a record's attachments alongside the record summary, so agents can review key content without opening each file.

With the Attachment Summarization skill, agents can view a concise summary of each attachment alongside the record summary. The skill is available in the ServiceNow Otto for IT Service Management \(ITSM\) and HR Service Delivery workspaces.

## Uses of the Attachment Summarization skill

-   Triage records that contain one or more attachments.
-   Highlight key points of an attachment alongside the record summary.
-   Reduce the time agents spend reviewing attachments to find relevant context.

## Key capabilities and features

-   Supported file types: Processes common file formats such as PDFs, DOCX, TXT, XLSX, CSV, PPTX, JPEG, and PNG.
-   Automated triage: When configured, it triggers automatically as soon as a file is uploaded, appending the summary directly to the incident's work notes or activity stream.
-   Knowledge Builder: Can analyze attachment content to suggest relevant knowledge articles or extract resolution steps.

**Related topics**  


[Configure Attachment Summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configure-attachment-summarization-skill.md)