---
title: Configuring AI skills
description: Use the AI Admin Hub console to activate the various Now Assist applications and skills that you’re entitled to.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/configuring-na-landing.html
release: australia
topic_type: concept
last_updated: "2025-07-31"
reading_time_minutes: 1
keywords: [Now Assist, Gen AI, Generative AI, Admin, HRSD, HR Service Delivery, Creator]
breadcrumb: [AI Admin Hub, Enable AI experiences]
---

# Configuring AI skills

Use the AI Admin Hub console to activate the various Now Assist applications and skills that you’re entitled to.

## Configuration overview

Install and activate the plugins, turn on the Now Assist panel, and view the account settings. You must install at least one Now Assist application before you can configure any skills.

The following example shows the Settings page with four available plugins to install, including ServiceNow Otto for HRSD and ServiceNow Otto for Creator.

\[Omitted image "config-now-assist-1.png"\] Alt text: Now Assist settings page that lets you install plugins, activate the Now Assist panel, and view account details.

-   **[Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/install-now-assist-feature-plugins.md)**  
Install plugins for ServiceNow Otto to enable generative AI on your instance.
-   **[Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/activate-now-assist-panel.md)**  
Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.
-   **[Activate ServiceNow Otto panel enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-enhanced-activate.md)**  
Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.
-   **[Activate ServiceNow Otto panel assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-activate-assistant.md)**  
You must activate ServiceNow Otto panel assistants before using them.
-   **[Enable voice input for ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/enable-voice-input-for-now-assist-panel.md)**  
Give users the option to use their voice when interacting with the ServiceNow Otto panel to make the panel more accessible. Voice input enables you to use the panel without needing to use a keyboard.
-   **[Configure disambiguation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/nava-configure-disambiguation-manually.md)**  
Configure the disambiguation property that controls when the assistant asks clarifying questions before responding to a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel user request.
-   **[Configure response feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/nava-configure-response-feedback-manually.md)**  
Configure the response feedback options that appear when users select thumbs up or thumbs down on a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel response.
-   **[Configure processing messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/nava-configure-processing-messages-manually.md)**  
For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.

**Parent Topic:**[AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-now-assist-landing.md)