---
title: Confidence scores
description: A confidence score is a measurement \(percentage\) of how reliable DocIntel is in providing a recommendation for a field. The higher the score, the more reliable the recommendation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/document-intelligence/docintel-confidence-scores.html
release: australia
product: Document Intelligence
classification: document-intelligence
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Reference, Document Intelligence \(Legacy\), Enable AI experiences]
---

# Confidence scores

A confidence score is a measurement \(percentage\) of how reliable DocIntel is in providing a recommendation for a field. The higher the score, the more reliable the recommendation.

**Important:** Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence \(Legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-in-document-intelligence/docintel-nowassist-landing.md).

Confidence scores increase as the AI model is trained through user input when processing document tasks.

A score is displayed next to each recommendation.

\[Omitted image "docintel-confidence-score.png"\] Alt text: Confidence score for a recommendation.

In some areas, the score is color-coded with a different color for each confidence score range.

-   Green indicates high confidence \(76%-100%\)
-   Yellow indicates medium confidence \(50%-75%\)
-   Red indicates low confidence \(0%-49%\)

To configure confidence score thresholds, see [Configure data extraction modes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/configure-data-extraction-modes.md).

**Parent Topic:**[Document Intelligence references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/docintel-references.md)

**Related topics**  


[Components installed with Document Intelligence]()

[Data extraction modes]()

[Data normalization]()

[Document field statuses]()

[Document Intelligence forms]()

[Document Intelligence properties]()

[Document Intelligence roles]()

[Document Intelligence terminology]()

[Document task statuses]()

[Domain separation and Document Intelligence]()

[Languages supported by Document Intelligence]()

[Limitations in Document Intelligence]()