---
title: Document Intelligence \(Legacy\)
description: Document Intelligence \(DocIntel\) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/document-intelligence/document-intelligence-landing.html
release: australia
product: Document Intelligence
classification: document-intelligence
topic_type: concept
last_updated: "2025-07-31"
reading_time_minutes: 2
breadcrumb: [Enable AI experiences]
---

# Document Intelligence \(Legacy\)

Document Intelligence \(DocIntel\) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.

**Important:** Important: This product has been deprecated and replaced by [Now Assist in Document Intelligence \(Legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-in-document-intelligence/docintel-nowassist-landing.md) which is now Content Understanding — the GenAI-powered evolution of Document Intelligence. NADI fully supports document extraction, processing, and multimodal capabilities through GenAI and third-party frontier models, with no model training required.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Get started

<table id="table_iwv_lpv_klba" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about DocIntel concepts and features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/exploring-docintel.md)

</td><td>

[Configure \[Omitted image "icon-configure-docintel.png"\] Alt text: Set up DocIntel to process different types of documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/doc-intel-administration.md)

</td><td>

[Integrate \[Omitted image "icon-integrate-docintel.png"\] Alt text: Integrate your DocIntel application with other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/integrating-docintel.md)

</td></tr><tr><td>

[Use \[Omitted image "icon-use-docintel.png"\] Alt text: Use the DocIntel application to process documents by detecting and analyzing text in documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/doc-intel-using.md)

</td><td>

[Monitor\[Omitted image "icon-monitor-docintel.png"\] Alt text: Track DocIntel usage and effectiveness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/monitoring-document-intelligence-performance.md)

</td><td>

[Reference \[Omitted image "icon-docintel-references.png"\] Alt text: Get details about the properties that are installed with DocIntel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/docintel-references.md)

</td></tr><tr><td>

 

</td><td>

[Now Assist in Document Intelligence\[Omitted image "bus-ai-sparkle.svg"\] Alt text: Use generative AI to analyze and extract information from documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-in-document-intelligence/docintel-nowassist-landing.md)

</td><td>

 

</td></tr></tbody>
</table>## Troubleshoot and get help

-   Learn more about what's new and changed in the [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md).
-   [Additional resources for AI products and solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-additional-resources.md).
-   [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).
-   Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles.
-   Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case).