---
title: Evaluating agentic AI assets
description: Find guidance for every stage of the agentic evaluation lifecycle, from initial setup to reevaluation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/evaluating-aia.html
release: australia
topic_type: concept
last_updated: "2026-03-18"
reading_time_minutes: 1
keywords: [use]
breadcrumb: [Evaluate agentic AI assets, AI Agent Studio \(legacy\), Enable AI experiences]
---

# Evaluating agentic AI assets

Find guidance for every stage of the agentic evaluation lifecycle, from initial setup to reevaluation.

## Overview of agentic evaluations

To evaluate your agentic AI at scale, follow the workflow described below:

1.  [Create your first automated evaluation run.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/getting-started-aia-eval.md)

    Get acquainted with the agentic evaluations homepage and the guided setup for an automated evaluation.

2.  [Track and monitor progress.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/track-aia-eval-progress.md)

    In-progress automated evaluations can provide important information about agentic AI performance. See any initial problems before all the results come through.

3.  [Review the result outputs.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/review-aia-eval-outputs.md)
    1.  See LLM-judged scores.
    2.  [Identify consistent issues.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aia-eval-review-issues.md)
    3.  [Trace issues back to their source.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aia-eval-analyze-traces.md)
    4.  [Apply optimizations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aia-eval-apply-optimization.md)
4.  [Create automated evaluation runs for other agentic workflows or AI agents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/execute-aia-eval.md)
5.  [Create custom metrics to evaluate against your specific business needs.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/create-custom-metric.md)

## Additional information

-   [Frequently asked questions about agentic evaluations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aia-eval-faqs.md)
-   [Troubleshoot agentic evaluations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/troubleshoot-aia-eval.md)