---
title: Exploring AI Analytics
description: Learn how AI Analytics enables users with the AI Analytics Viewer or AI Analytics Admin role to monitor the usage, adoption, and performance of generative AI features and capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/exploring-now-assist-analytics.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [Exploring, Now Assist Analytics, Admin, GenAI, Generative AI]
breadcrumb: [Analyzing AI performance, Exploring AI Admin Hub, AI Admin Hub, Enable AI experiences]
---

# Exploring AI Analytics

Learn how AI Analytics enables users with the AI Analytics Viewer or AI Analytics Admin role to monitor the usage, adoption, and performance of generative AI features and capabilities.

## AI Analytics overview

The AI Analytics dashboard is built on the Platform Analytics experience. The dashboard contains indicators and breakdowns that provide actionable insights into the usage, adoption, and performance of your AI assets, including AI Guardian, ServiceNow Otto context menu, and AI search.

**Note:** The Value Insights dashboard page is no longer available in AI Analytics. For AI value insights, use the Value tab in AI Control Tower. See [Value tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-control-tower/aict-value-tab.md).

## AI Analytics users

|User|Description|
|----|-----------|
|AI Analytics Admin|AI Analytics admins monitor usage, adoption, and performance of your AI assets, including AI Guardian, ServiceNow Otto context menu, and AI search. They also configure skill-dashboard mappings to view individual skill usage and performance indicators.|
|AI Analytics Viewer|View the dashboard pages to monitor usage and performance indicators.|

## AI Analytics benefits

<table id="table_g2m_3lr_gcc"><thead><tr><th>

Benefit

</th><th>

Feature

</th><th>

Users

</th></tr></thead><tbody><tr><td>

Monitor usage and adoption of generative AI skills, AI Guardian, ServiceNow Otto context menu, and AI search.

</td><td>

-   [Usage and adoption](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/usage-and-adoption.md)
-   
-   [Skills performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/skill-usage.md)
-   [AI Guardian analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-guardian-analytics.md)
-   [ServiceNow Otto context menu analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-context-menu-analytics.md)
-   [User search analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/user-search-analyser.md)

</td><td>

AI Analytics Admin or AI Analytics Viewer

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using AI Analytics, see:

-   [Configuring AI Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configuring-now-assist-analytics.md)
-   [Using AI Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/using-now-assist-analytics.md)
-   [AI Analytics reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-analytics-reference.md)