---
title: Exploring AI Admin Hub
description: Learn how ServiceNow Otto Admin brings generative AI capabilities to the ServiceNow AI Platform. With ServiceNow Otto Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/exploring-now-assist-platform.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
keywords: [Exploring, Now Assist, ServiceNow AI Platform, Generative AI, GenAI, framework]
breadcrumb: [AI Admin Hub, Enable AI experiences]
---

# Exploring AI Admin Hub

Learn how ServiceNow Otto Admin brings generative AI capabilities to the ServiceNow AI Platform. With ServiceNow Otto Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.

## ServiceNow Otto Admin overview

ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model \(LLM\) can perform. Generative AI features are based on the initial training and architecture.

A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. ServiceNow Otto products provide features and skills that are tailored to meet the needs of users in different workflows.

## ServiceNow Otto framework

ServiceNow Otto products include some or all of the following foundational platform tools for ServiceNow Otto. For more information, see [ServiceNow Otto skills in the Platform workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-on-now-platform.md).

-   Administrators install plugins, manage skills, and analyze usage and performance with the [Overview tab in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configuring-now-assist.md).
-   Users can take advantage of ServiceNow Otto skills by using the [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-overview.md) on the instance.
-   Use [ServiceNow Otto in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-ais.md) to generate answers for AI Search.
-   Use [ServiceNow Otto for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/now-assist-mobile-landing.md) to run generative AI skills in a mobile environment.
-   Use [ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/now-assist-in-va-landing.md) to create conversational catalog experiences and author topics that use LLM topic discovery.
-   Developers can use the [Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/generative-ai-controller/generative-ai-controller.md) to integrate generative AI features in custom flows and conversations by using your own third-party large language model \(LLM\) licenses.

## ServiceNow Otto benefits

|Benefit|Feature|Users|
|-------|-------|-----|
|Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles.|[ServiceNow Otto for AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-ais.md)|Everyone|
|Install and configure ServiceNow Otto applications and the skills they provide.|[ServiceNow Otto Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/install-now-assist-feature-plugins.md)|Administrators|
|Choose which skills to turn on, and which users can access them.|[ServiceNow Otto Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configure-a-now-assist-skill.md)|Administrators|
|Monitor the usage and performance of generative AI features and capabilities offered under ServiceNow Otto.|[ServiceNow Otto Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-analytics.md)|Administrators|
|Access generative AI skills in context through a user-friendly interface.|[ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-overview.md)|Everyone|
|Use ServiceNow Otto skills on mobile devices.|[ServiceNow Otto for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/now-assist-mobile-landing.md)|Everyone|
|Customize your workflows and use your own third-party LLM license.|[Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/generative-ai-controller/generative-ai-controller.md)|Administrators or developers|
|Use ServiceNow Otto in other platform features.|[ServiceNow Otto skills in the Platform workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-on-now-platform.md)|Administrators or developers|
|Monitor ServiceNow Otto consumption on your instance.|[Monitoring ServiceNow Otto usage in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/monitoring-now-assist-usage.md)|Administrators|