---
title: Start a ServiceNow Cowork chat session
description: Send your first request to ServiceNow Cowork, from a simple question to a complex multi-step task, and track its progress.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/get-started-with-cowork.html
release: australia
topic_type: task
last_updated: "2026-09-25"
reading_time_minutes: 1
breadcrumb: [Use, ServiceNow Cowork, Enable AI experiences]
---

# Start a ServiceNow Cowork chat session

Send your first request to ServiceNow Cowork, from a simple question to a complex multi-step task, and track its progress.

## Before you begin

Role required: sn\_app\_cowork.user

## Procedure

1.  Open ServiceNow Cowork application.

    The home screen opens with the message box and suggestions.

2.  Select a suggestion category below the message box, and then select a prompt.

    |Category|Use it to|
    |--------|---------|
    |**Get Started**|Connect Microsoft 365, try a skill such as `/plan-my-time`, or browse the available skills.|
    |**For you**|Ask about your meetings, pending approvals, assigned incidents, and upcoming SLA breaches.|
    |**IT Helpdesk**|Work with incidents, change requests, the knowledge base, and the service catalog.|
    |**Ask Anything**|Get help with everyday work, such as writing an email, drafting an agenda, or setting a reminder.|

3.  In the message box, describe what you need done, or edit the selected prompt.

    You can ask for a single answer or a complete piece of work. Cowork identifies the steps and completes them for you.

    To speak your request instead, select the microphone icon.

4.  Select the add icon in the message box, and then select an option to add context or change how Cowork handles the request.

    |Option|Description|
    |------|-----------|
    |**Attach files or photos**|Add a file or photo as context for your request. Attached items don't change your workspace.|
    |**Web search**|Turn web search on or off. A check mark shows that web search is on.|
    |**Workspace**|View your default workspace folder. To change it, select **Open in Settings**.|
    |**ServiceNow**|View the ServiceNow instance Cowork connects to.|
    |**Diagnose issues**|Run a health check on Cowork and get suggested fixes.|

5.  Select the send icon.

    The chat appears in the sidebar so you can return to it later.


**Parent Topic:**[Using ServiceNow Cowork](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-cowork-using.md)