---
title: Box legal hold management AI agent
description: This AI agent manages Box legal hold policies. It creates, updates, unassigns, and removes policies and looks up policies and policy assignments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-box-box-legal-hold-management-ai-agent.html
release: australia
topic_type: reference
last_updated: "2026-09-30"
reading_time_minutes: 2
breadcrumb: [Box Spoke AI agents, Integration Hub AI agents, Integration Hub, AI agents library, AI assets, Enable AI experiences]
---

# Box legal hold management AI agent

This AI agent manages Box legal hold policies. It creates, updates, unassigns, and removes policies and looks up policies and policy assignments.

## Workflow

The agent helps the user manage legal hold policies in Box.

1.  Ask the user what they want to do and collect the details the action needs, such as the policy or assignment ID.
2.  Look up a legal hold policy by ID or list all policies.
3.  Look up a policy assignment by ID or list assignments.
4.  Create a new legal hold policy or update an existing one.
5.  Unassign a legal hold policy.
6.  Remove a legal hold policy.
7.  Report the outcome to the user, including details of any error.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Flow Actions**

Create Legal Hold Policy

Look up All Legal Hold Policies Stream

Look up Legal Hold Policy Assignment by ID

Look up Legal Hold Policy Assignments Stream

Look up Legal Hold Policy by ID

Remove Legal Hold Policy

Unassign Legal Hold Policy

Update Legal Hold Policy


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

snc\_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

snc\_internal

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Not applicable.

</td></tr></tbody>
</table>**Parent Topic:**[Box Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-box-ai-agents-overview.md)

**Related topics**  


[Box Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/box-spoke.md)

[Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)