---
title: Microsoft Dynamics CRM Spoke AI agents
description: The following AI agents are available for Microsoft Dynamics CRM Spoke.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-ms-dyncrm-ai-agents-overview.html
release: australia
topic_type: concept
last_updated: "2026-09-30"
reading_time_minutes: 2
breadcrumb: [Integration Hub AI agents, Integration Hub, AI agents library, AI assets, Enable AI experiences]
---

# Microsoft Dynamics CRM Spoke AI agents

The following AI agents are available for Microsoft Dynamics CRM Spoke.

-   **[Microsoft Dynamics CRM account management AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-dyncrm-microsoft-dynamics-crm-account-management-ai-agent.md)**  
This AI agent manages accounts in Microsoft Dynamics CRM. It creates accounts, lists accounts, and looks up account details by account ID.
-   **[Microsoft Dynamics CRM case management AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-dyncrm-microsoft-dynamics-crm-case-management-ai-agent.md)**  
This AI agent manages cases in Microsoft Dynamics CRM. It creates cases and looks up case details by case ID.
-   **[Microsoft Dynamics CRM contact management AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-dyncrm-microsoft-dynamics-crm-contact-management-ai-agent.md)**  
This AI agent manages contacts in Microsoft Dynamics CRM. It creates contacts, lists contacts, and looks up contact details by contact ID.
-   **[Microsoft Dynamics CRM lead management AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-dyncrm-microsoft-dynamics-crm-lead-management-ai-agent.md)**  
This AI agent manages leads in Microsoft Dynamics CRM. It creates leads and looks up lead details by lead ID.
-   **[Microsoft Dynamics CRM opportunity management AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-dyncrm-microsoft-dynamics-crm-opportunity-management-ai-agent.md)**  
This AI agent manages opportunities in Microsoft Dynamics CRM. It creates opportunities, lists opportunities, looks up opportunity details by ID, and parses CRM entity data.
-   **[Microsoft Dynamics CRM record management AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-dyncrm-microsoft-dynamics-crm-record-management-ai-agent.md)**  
This AI agent works with records in Microsoft Dynamics CRM. It looks up records by ID or search query, retrieves entity primary attributes and logical names, and deletes records.

**Parent Topic:**[Integration Hub AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/integrationhub-ai-agents-overview.md)