---
title: Microsoft SharePoint Online site management AI agent
description: This AI agent manages Microsoft SharePoint Online sites. It creates, updates, and deletes modern sites and subsites, creates root site subscriptions, and looks up sites, site collections, subsites, group information, role assignments, and permissions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-ms-sharepoint-microsoft-sharepoint-online-site-management-ai-agent.html
release: australia
topic_type: reference
last_updated: "2026-09-30"
reading_time_minutes: 2
breadcrumb: [Microsoft SharePoint Online Spoke AI agents, Integration Hub AI agents, Integration Hub, AI agents library, AI assets, Enable AI experiences]
---

# Microsoft SharePoint Online site management AI agent

This AI agent manages Microsoft SharePoint Online sites. It creates, updates, and deletes modern sites and subsites, creates root site subscriptions, and looks up sites, site collections, subsites, group information, role assignments, and permissions.

## Workflow

The agent helps the user create, review, and manage Microsoft SharePoint Online sites.

1.  Ask the user what they want to do and collect the details the action needs, such as the site.
2.  Look up sites, a specific site, site collections, or a site collection ID.
3.  Look up modern site information or its group information, subsites, or subsite details.
4.  Look up a site's role assignments or permissions.
5.  Create a modern site or subsite, or create a root site subscription.
6.  Update site information.
7.  Delete a subsite, a modern site, or a modern site with its Microsoft 365 group.
8.  Report the outcome to the user, including details of any error.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Flow Actions**

Create Modern Site

Create Root Site Subscription

Create Subsite

Delete Modern Site

Delete Modern Site with O365 Group

Delete Subsite

Get Site

Look Up Site Collection ID

Look Up Subsite Details

Look up Modern Site Group Information

Look up Modern Site Information

Look up Role Assignments

Look up Site Collections

Look up Site Permissions

Look up Sites Stream

Look up Subsites

Update Site Information


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

snc\_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

snc\_internal

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Not applicable.

</td></tr></tbody>
</table>**Parent Topic:**[Microsoft SharePoint Online Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-sharepoint-ai-agents-overview.md)

**Related topics**  


[Microsoft SharePoint Online Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/sharepoint-online-spoke.md)

[Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)