---
title: Wrike attachment management AI agent
description: This AI agent manages Wrike attachments. It updates attachments on tasks and folders, downloads attachments to ServiceNow, and deletes attachments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-wrike-wrike-attachment-management-ai-agent.html
release: australia
topic_type: reference
last_updated: "2026-09-30"
reading_time_minutes: 2
breadcrumb: [Wrike Spoke AI agents, Integration Hub AI agents, Integration Hub, AI agents library, AI assets, Enable AI experiences]
---

# Wrike attachment management AI agent

This AI agent manages Wrike attachments. It updates attachments on tasks and folders, downloads attachments to ServiceNow, and deletes attachments.

## Workflow

The agent helps the user manage attachments in Wrike.

1.  Ask the user what they want to do and collect the details the action needs, such as the attachment, task, or folder ID.
2.  Update an attachment, or update the attachment on a task or folder.
3.  Download an attachment to ServiceNow.
4.  Delete an attachment.
5.  Report the outcome to the user, including details of any error.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Flow Actions**

Delete Attachment

Download Attachment to ServiceNow

Update Attachment

Update Attachment to Folder

Update Attachment to Task


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

snc\_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

snc\_internal

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Not applicable.

</td></tr></tbody>
</table>**Parent Topic:**[Wrike Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-wrike-ai-agents-overview.md)

**Related topics**  


[Wrike Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/wrike-spoke-dec.md)

[Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)