---
title: Manage version
description: Manage the version of the model providers across skills and instance levels. You can change and update versions for the out-of-box and custom skills.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/manage-version.html
release: australia
topic_type: task
last_updated: "2026-09-16"
reading_time_minutes: 3
breadcrumb: [Manage AI models, AI Admin Hub Settings, Exploring AI Admin Hub, AI Admin Hub, Enable AI experiences]
---

# Manage version

Manage the version of the model providers across skills and instance levels. You can change and update versions for the out-of-box and custom skills.

## Before you begin

Confirm that network access to the provider endpoint is allowed by your instance's proxy or firewall rules.

Role required: admin

## About this task

To learn more about default and target model versions, see [Default and target model version](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/default-and-target-model-model-version.md).

**Note:** Confirm that the model name you enter exactly matches the name configured in your external provider's console. A mismatch may cause the provider configuration to fail.

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **Settings**.

2.  Select **Manage AI models** > **Manage model version**.

3.  On the **Overview** tab, review the summary of the active, deprecated, retiring model versions, and recommended actions, providing effective version management system to the admins.

    **Note:** Model versions in the following states aren't available for selection: deprecated, retired, in review, rejected.

4.  Identify your use case and key factors to choose the model that best fits your needs.

    \[Omitted image "na-admin-manage-versions-instance.png"\] Alt text: Manage model versions

5.  View or update the model version instantly under the **Overview** tab.

6.  Edit the model provider version for out-of-box or custom skills for the instance.

    Customize it to update it at the skill or skill group level, under the respective tabs. Customizing the model version for skills replaces the instance-level model version currently assigned to each provider. This action is typically reserved for specific situations.

7.  Select **Instance level configuration** to manage the model provider version for the skill across the instance.

    \[Omitted image "na-admin-manage-versions-instance-level.png"\] Alt text: Manage version at instance level

    1.  Select **Out-of-box skills** to set the target model version against the current version of the applicable model providers, for the default skills.

    2.  Select **Custom skills** to set the target model version against the current version of the applicable model providers, for the custom skills.

        **Model preview program**

        To reduce the wait time around enabling new models on the platform, the model onboarding is process and life cycle is accelerated with the model preview program. Models that are enabled with the model preview program feature are highlighted with the badge 'Preview'.

        This program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available.

        -   The preview models are enabled to provide early access to custom skill users as soon as the new models are available.
        -   The admin can choose to opt-in or out of the program. A toggle is presented in AI control tower allowing the user to opt in to the preview program. The toggle defaults to off.
    3.  Select **Save and activate** to update your changes.

    4.  Select **Update model version** to override ServiceNow shipped mappings or create a default and target model versions mapping.

8.  Select **Skills** to manage the model provider version at the skill level.

    \[Omitted image "na-admin-manage-versions-skill-level.png"\] Alt text: Manage version at skill level

    1.  Search or select the skills you want to refresh the model version for, and the applicable model provider.

    2.  Select the default and the target model provider version.

    3.  Select **Save and activate** to update your changes.

    4.  Select **Update model version for skills** to override ServiceNow shipped mappings or create a default and target model versions mapping, at the skill level.


## What to do next

**Model preview program**

To reduce the wait time around enabling new models on the platform, the model onboarding is process and life cycle is accelerated with the model preview program. Models that are enabled with the model preview program feature are highlighted with the badge 'Preview'.

This program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available.

-   The preview models are enabled to provide early access to custom skill users as soon as the new models are available.
-   The admin can choose to opt-in or out of the program. A toggle is presented in AI control tower allowing the user to opt in to the preview program. The toggle defaults to off.

**Parent Topic:**[Manage AI models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/manage-large-language-models.md)