---
title: Viewing value metrics for an AI system
description: View productivity gains, net returns, usage volume, and cost metrics so you can assess the business impact of a specific AI system over time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/measuring-ai-asset-value-engagement.html
release: australia
topic_type: concept
last_updated: "2026-07-29"
reading_time_minutes: 1
keywords: [value and engagement, AI system metrics, productivity gains, net AI returns, total AI cost, total AI actions]
breadcrumb: [Working with AI asset records, Discover and manage AI assets, AI Control Tower, Enable AI experiences]
---

# Viewing value metrics for an AI system

View productivity gains, net returns, usage volume, and cost metrics so you can assess the business impact of a specific AI system over time.

You can determine whether an AI system is delivering value by viewing the **Value & engagement** tab an the asset record. The metrics on this tab are scoped to the individual AI system, unlike the aggregated data shown on the value dashboard under Insights. Use these metrics to report on AI system performance, assess business value delivery, identify usage trends, or validate the effectiveness of your AI investment.

## Value and engagement metrics

The following metrics are displayed on the **Value & engagement** tab.

|Metric|Description|
|------|-----------|
|**Productivity gains**|Value delivered from AI system usage, expressed in time and money units. Displays hours saved and money saved for the selected time period.|
|**Net AI returns**|Net value of AI consumption after deducting costs. Reflects whether the AI system is generating positive return on investment.|
|**Total AI actions**|Total number of LLM-related actions performed by the AI system during the selected period.|
|**Total AI cost**|Total cost of AI usage for this AI system. Displayed as a trend chart over the selected time period.|
|**Total productivity gained**|Productivity gains in hours across the selected time period, broken down by persona. Use the **Persona** filter to view gains for a specific user type.|

## Time period

All metrics reflect data for the date range shown beneath each widget. You can adjust the time period to focus on a specific window of usage. By default, metrics display a rolling 30-day sum.

**Parent Topic:**[Working with AI asset records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/disc-managing-ai-assets.md)