---
title: Configure processing messages
description: For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/nava-configure-processing-messages-manually.html
release: australia
topic_type: task
last_updated: "2026-04-06"
reading_time_minutes: 1
breadcrumb: [Configuring AI skills, AI Admin Hub, Enable AI experiences]
---

# Configure processing messages

For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.

## Before you begin

Role required: admin

## Procedure

1.  In the filter navigator field, enter `sys_properties.list`.

2.  In the selection fields, select **Name** from the drop-down list and enter `processing_messages` in the Search field.

3.  If you have ServiceNow Otto panel premium chat, configure sn\_aia.og\_ao.enable\_processing\_messages to enable or disable processing messages.


**Parent Topic:**[Configuring AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configuring-na-landing.md)