---
title: Tune your model
description: On your model's overview in NLU Workbench, open the Tune your model phase to review and incorporate user utterances from the Expert Feedback Loop.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/nlu-service/nlu-tune-your-model.html
release: australia
product: NLU Service
classification: nlu-service
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Model management, Natural Language Understanding, Enable AI experiences]
---

# Tune your model

On your model's overview in NLU Workbench, open the **Tune your model** phase to review and incorporate user utterances from the Expert Feedback Loop.

\[Omitted image "nlu-tune-your-model1.png"\] Alt text: The Tune your model phase on the model's overview page

## Summary usage

The **Tune your model** phase on your model's overview takes you to the NLU Expert Feedback Loop feature, which collects data from Virtual Agent chat logs and provides it to you for feedback.

**Note:** The ServiceNow® Store application NLU Workbench - Advanced Features must be installed to view **Tune your model**. The Virtual Agent plugin is also required.

When the Expert Feedback Loop has feedback waiting for your review, **You have utterances that need feedback** is highlighted on the card.

For more information, see [NLU Expert Feedback Loop](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/nlu-service/nlu-expert-feedback-loop.md)