---
title: Enable the ServiceNow Otto panel \(Next Experience UI\)
description: Enable the ServiceNow Otto panel to have your AI companion perform setup, configuration, and administrative tasks more quickly using natural language prompts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-center-enable-now-assist-panel.html
release: australia
topic_type: task
last_updated: "2026-10-01"
reading_time_minutes: 2
keywords: [AI Admin Center, Now Assist Center, AI, AI setup]
breadcrumb: [Configure, AI Admin Center, Enable AI experiences]
---

# Enable the ServiceNow Otto panel\(Next Experience UI\)

Enable the ServiceNow Otto panel to have your AI companion perform setup, configuration, and administrative tasks more quickly using natural language prompts.

**Important:** Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md).

The Next Experience AI Admin Center workspace is being prepared for deprecation in the November store release and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md).

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

## Before you begin

Role required: sn\_na\_center.nac\_admin

## About this task

The ServiceNow Otto panel is turned on by default. If it is turned off, follow these steps to turn on the ServiceNow Otto panel.

The ServiceNow Otto panel must be enabled for administrators to use the conversational interface in AI Admin Center. When the panel is turned off, a banner appears on the home page notifying you that the conversational experience is unavailable, with a link to the settings page.

For more information on the capabilities of the ServiceNow Otto panel, see [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-overview.md).

**Note:** This topic describes the AI Admin Center feature based on the Next Experience UI. If you're using the Lux user experience for AI Admin Center, see the Lux UI version of this topic.

## Procedure

1.  Navigate to **All** > **AI Admin Center** > **AI Admin Center \(Legacy\)**.

2.  Select **Admin** in the side navigation bar.

3.  Under **AI Experiences** on the AI Admin Hub page, select **ServiceNow Otto Panel**.

4.  Select **Turn on** to enable the ServiceNow Otto panel.

5.  Select **Turn on** again to confirm.


## Result

The ServiceNow Otto panel is enabled and available globally via the ServiceNow Otto icon \(\[Omitted image "icon-ai-admin-center-otto-panel.png"\] Alt text: ServiceNow Otto icon.\) in the Next Experience Unified Navigation. The panel understands where users are in the application and can personalize responses accordingly, streamlining the completion of tasks.

**Parent Topic:**[Configuring AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configuring-now-assist-center.md)

**Related topics**  


[Confirm installation of AI Admin Center]()

[Enable the ServiceNow Otto panel \(Lux UI\)]()