--- title: View AI assets usage and performance in AI Admin Center \(Next Experience UI\) description: Use AI Admin Center to view dashboards showing the usage and performance of your AI assets. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-center-view-ai-usage.html release: australia topic_type: task last_updated: "2026-10-02" reading_time_minutes: 9 keywords: [AI Admin Center, Now Assist Center, AI, AI setup] breadcrumb: [Monitor, AI Admin Center, Enable AI experiences] --- # View AI assets usage and performance in AI Admin Center\(Next Experience UI\) Use AI Admin Center to view dashboards showing the usage and performance of your AI assets. **Important:** Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md). The Next Experience AI Admin Center workspace is being prepared for deprecation in the November store release and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. ## Before you begin Role required: sn\_na\_center.nac\_admin ## About this task Follow these steps to view AI usage and performance dashboards. **Note:** This topic describes the AI Admin Center feature based on the Next Experience UI. If you're using the Lux user experience for AI Admin Center, see the Lux UI version of this topic. ## Procedure 1. Navigate to **All** > **AI Admin Center** > **AI Admin Center \(Legacy\)**. 2. Select **Monitor** \(\[Omitted image "icon-now-assist-center-nav-monitor.png"\] Alt text: Monitor icon.\) in the side navigation bar. The Analytics page opensshowing tabs for the different dashboards. Dashboards and data visualizations are derived from various AI features and are grouped by asset type. \[Omitted image "now-assist-center-monitor-2.png"\] Alt text: Monitor page in AI Admin Center. 3. Select the tab for the dashboard you want to view. Some tabs contain another set of tabs for viewing the various usage, performance, and governance properties of the asset type. 4. Select the tab for the data visualizations you want to view. The Overview tab displays a summary of AI asset activation, adoption, and usage across your organization. Use the dashboard to monitor the state of your AI assets and track user engagement across departments. For more information, see [AI Admin Center Overview dashboard \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-overview-dashboard.md). The Performance Explorer tab displays execution-level details for assistants and AI agents. Use the dashboard to investigate individual executions, analyze performance For more information, see [AI Admin Center Performance Explorer dashboard \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-performance-explorer-dashboard.md). The Business Value dashboard displays a consolidated view of the business value generated by AI assets across your organization. Use the dashboard to monitor total executions, time saved, and cost saved across skills, AI agents, and agentic workflows. For more information, see [AI Admin Center Business Value dashboard \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-business-value-dashboard.md). The Skills tab provides dashboards showing usage and performance metrics for generative AI skills. The dashboards are featured in the Performance section of the AI Admin Hub. For more information, see [Analyzing AI performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-analytics.md).
Tab Description
Usage Summary The Usage summary dashboard page includes indicators on total and daily ServiceNow Otto actions, skill distribution and engagement trend, and daily unique users who have engaged with ServiceNow Otto. For more information, see [Usage and adoption](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/usage-and-adoption.md).
Offensiveness The Offensive content dashboard page helps you monitor and evaluate the effectiveness of AI Guardian guardrails in tracking and analyzing requests sent to large language models \(LLM\) and their responses. For more information, see [AI Guardian analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-guardian-analytics.md).
Context Menu The ServiceNow Otto context menu dashboard page helps you to evaluate the effectiveness of context menu actions in assisting agents with summarizing, creating, and editing emails and chat replies. For more information, see [ServiceNow Otto context menu analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-context-menu-analytics.md).
Adoption The Adoption dashboard page tracks the departments with the highest AI usage, comparison of actions by department, and feedback and error details. For more information, see [Usage and adoption](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/usage-and-adoption.md).
Skill Performance The Skills performance dashboard page contains indicators that help you analyze the usage and performance of active skills. For more information, see [Skills performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/skill-usage.md).
Prompt Injection The Prompt Injection dashboard page helps you monitor and evaluate the effectiveness of AI Guardian guardrails in tracking and analyzing requests sent to large language models \(LLM\) and their responses. For more information, see [AI Guardian analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-guardian-analytics.md).
User Search Analyser The User search analyzer dashboard page contains indicators that help you understand the effectiveness of search in enhancing the self-service experience. For more information, see [User search analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/user-search-analyser.md).
The Auto Eval tab displays evaluation coverage, benchmark results, and assist consumption for AI assets on the instance. Use the dashboard to identify assets that are active but have not been evaluated, review benchmark results by asset, and track evaluation history over time. For more information, see . The AI Agents tab provides dashboards showing usage and performance metrics for AI agents. The dashboards are featured on the AI Agent Analytics page of the AI Agent Studio. For more information, see [AI Agent Analytics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-agent-dashboard.md).
Tab Description
Overview The Overview dashboard page provides summary indicators for the usage, performance, and efficiency of AI agents.
Status The Status dashboard page provides an operational view of the AI agent deployment on the instance. It displays the current activation state of agentic workflows and AI agents and gives you a quick health check without having to navigate to individual asset records.
Insights The Insights dashboard page shows deeper analytical findings about how AI agents are being used in practice. It helps you spot recurring problems by tracking errors over time and identify patterns in agent behavior.
Assist Consumption The Assist Consumption dashboard page displays indicators for assist consumption and consumption trends on agentic executions so you can track spend against entitlements.
Performance The Performance dashboard page helps you identify which agents, tools, or workflow steps are introducing delays, and supports the optimization of multi-step agentic processes.
Troubleshooting The Troubleshooting dashboard page provides diagnostics for failed or degraded AI agent executions. It shows error counts, failed tool calls, and failed agent calls across the instance, and helps you identify the scope and pattern of failures.
Security The Security dashboard page displays metrics and status information related to security controls for AI agents and agentic workflows.
The Assists tab provides a dashboard for monitoring assist consumption trends and identifying the AI assets consuming the most assists across your organization. For more information, see [AI Admin Center Assist Consumption page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-assist-consumption.md). To ask natural-language questions about AI Analytics dashboards and metrics, use the AI Analytics Q and A agent from the ServiceNow Otto panel. For more information, see [AI Analytics Q and A agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-ask-analytics-agent.md). The Assistants tab provides dashboards showing usage and performance metrics for AI assistants. The dashboards are featured on the Analytics feature of the Assistant Designer. For more information, see [Analyzing assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ai-engagement-analytics.md).
Tab Description
Overview The Overview dashboard page provides high-level summary of assistant activity, assist usage, user engagement and overall customer satisfaction \(CSAT\) score. For more information, see [Overview page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/overview-page-in-assistant-analytics.md).
Usage The Usage dashboard page aggregates key metrics related to assistant usage, including the total number of conversations by assistant, conversations by channel, citations associated with the results, and the flow of conversation states. For more information, see [Usage page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/usage-page-in-assistant-analytics.md).
Adoption & Engagement The Adoption & Engagement dashboard page aggregates metrics related to user adoption and engagement, including average active users, new user growth, conversation volume trends, assist-to-execution trend, and channel distribution. For more information, see [Adoption and Engagement page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/adoption-and-engagement-page-in-assistant-analytics.md).
Self Solved The Self-Solve Performance dashboard page aggregates metrics related to self-solved events \(instances where assistants resolved user queries\), deflection rates, live agent transfers, and user effort. The deflection rate shown for each assistant is based on the custom metric active for that assistant. To customize how deflection is measured, create custom metrics. For more information, see [Custom metrics in AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-custom-metric.md). For more information, see [Self-Solve Performance page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/self-solve-performance-page-in-assistant-analytics.md).
Sentiment The Sentiment dashboard page aggregates metrics related to user satisfaction, emotional feedback, empathy levels, and conversation outcomes. These metrics enable you to monitor inferred CSAT, track transfers and escalations, analyze empathy distribution, and review negative emotion trends. For more information, see [Sentiment page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/sentiment-page-in-assistant-analytics.md).
Assists The Assists dashboard page aggregates metrics related to conversational assists, including total assists consumed, usage breakdown by assistant, usage trends, and features which used the most number of assists. For more information, see [Assists page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/assists-page-in-assistant-analytics.md).
- **[AI Admin Center Overview dashboard \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-overview-dashboard.md)** Use the AI Admin Center Overview dashboard to monitor key metrics for AI asset activation, adoption, and usage across your organization. - **[AI Admin Center Performance Explorer dashboard \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-performance-explorer-dashboard.md)** Use the AI Admin Center Performance Explorer dashboard to review and analyze the execution details of assistants and AI agents across your organization. - **[AI Admin Center Business Value dashboard \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-business-value-dashboard.md)** Use the AI Admin Center Business Value dashboard to monitor the business value generated by AI assets across your organization, including total executions, time saved, and cost saved. **Parent Topic:**[Monitoring in AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-monitoring.md) **Related topics** [Monitor your recently activated AI solution in AI Admin Center \(Next Experience UI\)]() [View AI assets usage and performance in AI Admin Center \(Lux UI\)]()