--- title: AI Admin Center workspace \(Next Experience UI\) description: Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.The side navigation bar provides access to the applications and features integrated with AI Admin Center.The AI Admin Center home page provides features to quickly set up your AI implementation, find automation opportunities, check the AI readiness status of your instance, track usage and performance of AI solutions, and access related AI applications.The ServiceNow Otto panel is the conversational interface where you can interact with the AI companion to perform setup, solution building, and question answering tasks. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-center-workspace.html release: australia topic_type: concept last_updated: "2026-10-01" reading_time_minutes: 8 keywords: [AI Admin Center, Now Assist Center, AI, AI setup, AI Admin Center, Now Assist Center, AI, AI setup, AI Admin Center, Now Assist Center, AI, AI setup, AI Admin Center, Now Assist Center, AI, AI setup] breadcrumb: [Explore, AI Admin Center, Enable AI experiences] --- # AI Admin Center workspace\(Next Experience UI\) Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions. **Important:** Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md). The Next Experience AI Admin Center workspace is being prepared for deprecation in the November store release and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. **Note:** This topic describes the AI Admin Center feature based on the Next Experience UI. If you're using the Lux user experience for AI Admin Center, see the Lux UI version of this topic. ## Overview of the AI Admin Center workspace The AI Admin Center workspace provides features that enable you to set up of your AI solutions in a unified experience without switching between separate AI applications. With the AI Admin Center workspace, you can: - Access your integrated AI adoption capabilities using the side navigation bar. - Use the home page features to assess your instance readiness, set up AI solutions, find and activate automation opportunities, and open related AI applications. - Use the conversational interface in the ServiceNow Otto panel as your AI assistant to perform common setup, building, and question answering tasks. ## Access the AI Admin Center workspace To access the AI Admin Center workspace, navigate to **All** > **AI Admin Center** > **AI Admin Center \(Legacy\)**. The first time you access AI Admin Center, a welcome message displays prompting you to get started by installing essential ServiceNow Otto plugins. If you already have these plugins installed, the message simply introduces the benefits of AI Admin Center. Select **Let’s get started** to continue to the home page. \[Omitted image "ai-admin-center-home-welcome-message.png"\] Alt text: Welcome message showing the benefits of AI Admin Center. ## Layout of the AI Admin Center workspace The following illustration shows the AI Admin Center workspace. The workspace includes: - 1 - Side navigation bar - 2 - Tabs - 3 - Home page - 4 - ServiceNow Otto panel \[Omitted image "ai-admin-center-home-workspace-layout-notes.png"\] Alt text: AI Admin Center workspace layout. **Parent Topic:**[Exploring AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/exploring-now-assist-center.md) **Related topics** [AI Admin Center user experience \(Lux UI\)]() [Supporting information for AI Admin Center]() ## Side navigation bar The side navigation bar provides access to the applications and features integrated with AI Admin Center. Select an item in the navigation bar to open it in a workspace tab. \[Omitted image "now-assist-center-navigation-bar-select-2.png"\] Alt text: Selection from the side navigation bar in AI Admin Center. The side navigation bar includes the following options:
Option Icon Description
Home \[Omitted image "icon-now-assist-center-nav-home.png"\] Alt text: The home page provides AI setup, administration, and monitoring features tailored to suit your instance.
Asset inventory \[Omitted image "icon-now-assist-center-nav-assets.png"\] Alt text: The asset inventory shows you all the ServiceNow AI assets in your instance. Each tab in the series provides a list for that asset type. You can view a list of all assets in the Overview tab.
Data \[Omitted image "icon-now-assist-center-nav-data.png"\] Alt text: The data page allows you to use AI Data Kit in the AI Admin Center workspace.
AI readiness assessment \[Omitted image "icon-now-assist-center-nav-readiness.png"\] Alt text: The AI readiness assessment page provides a general assessment summary and a list of AI readiness assessments based on your instance data.
Admin \[Omitted image "icon-now-assist-center-nav-admin.png"\] Alt text: The admin page allows you to use AI Admin Hub and AI Guardian in the AI Admin Center workspace. The admin page provides a series of links to admin pages. Select an item to open it in a separate workspace tab.
Monitor \[Omitted image "icon-now-assist-center-nav-monitor.png"\] Alt text: The monitor page shows usage, performance, and adoption metrics for your AI solutions.
For more information, see [Using other AI applications and features from AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-using-other-applications.md). ## Home page The AI Admin Center home page provides features to quickly set up your AI implementation, find automation opportunities, check the AI readiness status of your instance, track usage and performance of AI solutions, and access related AI applications. Your home page is tailored to suit your specific environment, role, and business objectives. The appearance your home page and its sections display accordingly. The entitlements, Impact subscription, plugin installations, and data associated with your instance may affect your experience on the home page. The following sections may appear on your home page based on your instance. ### Actionable use cases The first section of the home page displays a series of AI-generated cards that represent quick-start use cases. Each use case is tailored to your environment and proposed to help you implement AI adoption, best practices, and administrative setup on the platform. \[Omitted image "now-assist-center-home-adoption-tasks-2.png"\] Alt text: Actionable use cases in AI Admin Center. Select **Activate** on the card to begin, and a conversation will open in the ServiceNow Otto panel. In the ServiceNow Otto panel, you can use natural language to have your AI companion implement the use case. After it is implemented, the card disappears and the new solution appears under the **Recently activated AI** section of the home page. For more information, see [Activating actionable use cases from AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-actionable-use-cases.md). ### Automation opportunities This section shows the most relevant opportunities to automate actions or workflows in your instance using AI. The opportunities appear as actionable cards, each showing the results of an assessment performed by AI Agent Advisor. \[Omitted image "now-assist-center-home-automation-opportunities-2.png"\] Alt text: Automation opportunities shown in AI Admin Center. AI Agent Advisor analyzes your instance data to identify the leading AI opportunities, estimates the potential time savings for each opportunity, and finds the AI agents needed to support the automation. Select **View all** to see a list of all the opportunities identified by AI Agent Advisor. For more information, see . ### Recently activated AI The Recently activated AI section provides performance statistics on your most recently activated AI solutions. \[Omitted image "now-assist-center-home-recently-activated.png"\] Alt text: Recently activated AI solutions in Now Assist Center. Each card displays a usage trend line to show adoption over time beginning at the time of activation. Select **View all analytics** to see a complete list of the AI performance metrics in the **Performance** section of the AI Admin Hub. For more information, see [Monitor your recently activated AI solution in AI Admin Center \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/monitor-now-assist-performance-now-assist-center.md). ### AI readiness The AI readiness section shows the readiness assessments for your environment. Each assessment helps to determine whether your organization's instance is ready to implement generative AI and agentic AI features. Explore actionable insights to enhance your data, applications, configurations, and workflows, improving the quality of your AI outcomes. \[Omitted image "now-assist-center-home-ai-readiness.png"\] Alt text: AI readiness shown in Now Assist Center. Select **Start AI readiness assessment** to run the assessment of your instance. After the assessment is complete, the results display in a card showing your overall AI readiness status. \[Omitted image "now-assist-center-home-ai-readiness-overall.png"\] Alt text: Card showing the summary results of the overall AI readiness assessment. Select **View Assessment** to see the assessment on a separate workspace tab. For more information, see [Increasing AI readiness in AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-using-readiness-evaluation.md). ### AI tools The AI tools section shows other AI applications on the platform outside of AI Admin Center that can help you build, manage, and monitor your solutions. \[Omitted image "now-assist-center-home-ai-tools.png"\] Alt text: Other AI tools referenced in AI Admin Center. Each application appears in a separate card or tile. Select the arrow in the card to open the application in a separate browser tab. ## ServiceNow Otto panel The ServiceNow Otto panel is the conversational interface where you can interact with the AI companion to perform setup, solution building, and question answering tasks. The AI companion in the ServiceNow Otto panel uses AI to accomplish AI setup and configuration tasks on your instance based on your requests. Describe what you want to accomplish and the AI companion guides you through the process, executes actions with your confirmation, and answers questions about your instance and the AI products. Use the ServiceNow Otto panel to perform the following types of actions: - Perform common administrator functions - Implement the setup and configuration of AI solutions - Answer questions and find help documentation - Activate and set up base system skills - Enable or disable native and machine translation - Configure language support for supported language models - View privacy policy details and guidance - View data sharing details and guidance - View data overflow processing details and guidance - View policy and model providers with management guidance - View active and deprecated AI model versions - Discover and assign AI agents and agentic workflows that implement use cases \[Omitted image "ai-admin-center-otto-panel.png"\] Alt text: ServiceNow Otto panel in AI Admin Center. For more information, see [Using the conversational experience in AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/using-now-assist-panel-now-assist-center.md).