---
title: ServiceNow Otto context menu analytics
description: Monitor the usage and performance of the ServiceNow Otto context menu.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-context-menu-analytics.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Using AI Analytics, Analyzing AI performance, Exploring AI Admin Hub, AI Admin Hub, Enable AI experiences]
---

# ServiceNow Otto context menu analytics

Monitor the usage and performance of the ServiceNow Otto context menu.

The ServiceNow Otto context menu dashboard helps admins to evaluate the effectiveness of context menu actions in assisting agents with summarizing, creating, and editing emails and chat replies.

\[Omitted image "naa-nacm.png"\] Alt text: The context menu dashboard page.

The indicators on the context menu dashboard page provide the following insights. See [AI Analytics dashboard indicator details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-analytics-dashboard-indicators.md) for information on the data and calculations behind each indicator.

-   Count and distribution of context menu actions in a date range. This indicator reveals the scale of usage, and the most and least used actions.
-   Acceptance and feedback on context menu actions. This indicator reveals actions that were accepted or rejected by the users with a positive or negative feedback.
-   Usage trend chart reveals patterns in usage of context menu actions over a date range.

## ServiceNow Otto context menu indicators

-   **Usage in this period**

    This area of the dashboard shows the total number of the context menu actions used in the selected date range.

    \[Omitted image "naa-nacm-usage.png"\] Alt text: Usage in this period indicator.

-   **Acceptance distribution**

    This area of the dashboard shows the distribution of the context menu actions by their acceptance.

    -   Accepted: The user has inserted the context menu response into their workspace.
    -   Not Accepted: The user has closed the window or dialog box containing the context menu response.
    \[Omitted image "naa-nacm-acceptance-distribution.png"\] Alt text: Acceptance distribution indicator.

-   **Usage trend by skill**

    This area of the dashboard shows the usage trend of the context menu actions in the selected date range.

    \[Omitted image "naa-nacm-usage-trend-by-skills.png"\] Alt text: Usage trend by skill indicator.

-   **Capability distribution**

    This area of the dashboard shows the usage distribution of various context menu actions in the selected date range.

    \[Omitted image "naa-nacm-capability-distribution.png"\] Alt text: Capability distribution indicator.

-   **Responses by feedback**

    This area of the dashboard shows a breakdown of the context menu responses by the user feedback received.

    -   Accepted: The user gave a thumbs up on the context menu response.
    -   Rejected: The user gave a thumbs down on the context menu response.
    \[Omitted image "naa-nacm-responses-by-feedback.png"\] Alt text: Responses by feedback indicator.


**Parent Topic:**[Using AI Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/using-now-assist-analytics.md)