---
title: ServiceNow Otto context menu usage dashboard
description: Use the ServiceNow Otto context menu dashboard to monitor the use of ServiceNow Otto context menu across the different applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-context-menu-dashboard.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto context menu, ServiceNow Otto Experiences, Exploring AI Admin Hub, AI Admin Hub, Enable AI experiences]
---

# ServiceNow Otto context menu usage dashboard

Use the ServiceNow Otto context menu dashboard to monitor the use of ServiceNow Otto context menu across the different applications.

The ServiceNow Otto context menu usage dashboard provides insights into usage patterns, frequency, and effectiveness of the context menu actions for the users and helps you refine the functionality accordingly. The dashboard contains indicators that reveal:

-   Usage metrics
-   Usage based on application
-   Usage based on skills
-   Capacity distribution
-   Responses by feedback

\[Omitted image "now-assist-context-menu-usage-dashboard.png"\] Alt text: Now assist context menu usage dashboard

The ServiceNow Otto context menu usage dashboard enables you to filter the data based on the usage date. You can choose from the standard options or provide a custom range and select apply to filter the data.

\[Omitted image "nacm-dashboard-date-filter.png"\] Alt text: Date filter

You have an option to refresh, duplicate, edit, create, and export a dashboard. \[Omitted image "nacm-dashboard-elipsis-more-icon.png"\] Alt text: More option

You can also select the info icon \(\) to view the dashboard-related information. \[Omitted image "info-icon.png"\] Alt text: Information icon.

\[Omitted image "nacm-dashboard-infoicon-tab.png"\] Alt text: Dashboard information

## Key features

Usage matrix: The count or number of times, ServiceNow Otto context menu has been used during the selected duration. You have the option to refresh this matrix, view insights, or suggestion available and filter this data further based on the date.

Implicit feedback duration: The breakdown of feedback based on whether the response is inserted and closed during the selected time range. You have the option to refresh this matrix, view insights, or suggestion available and filter this data further based on the date.

Usage trend by skill: The total usage distribution based on the skills that use the ServiceNow Otto context menu. You have the option to refresh this matrix, view insights, or suggestion available and filter this data further based on the date.

Capacity Distribution: The capacity distribution based on the different applications that use the ServiceNow Otto context menu. You have the option to refresh this matrix, view insights, or suggestion available and filter this data further based on the date.

Response by feedback: The feedback field based on the generative AI logs. The options are accepted, rejected, or ignored. You can also refresh this matrix, view insights, or suggestion available and filter this data further based on the date.

Insights: View insights and suggestions for ServiceNow Otto usage.

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**Parent Topic:**[ServiceNow Otto context menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-write-overview.md)