--- title: Now Assist in Document Intelligence \(Legacy\) description: With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-in-document-intelligence/docintel-nowassist-landing.html release: australia product: Now Assist in Document Intelligence classification: now-assist-in-document-intelligence topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 5 keywords: [Now Assist, Gen AI, Generative AI, Document Intelligence] breadcrumb: [Enable AI experiences] --- # Now Assist in Document Intelligence \(Legacy\) With ServiceNow® Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows. \[Omitted video\] Description: Video that shows you how you can use Now Assist in Document Intelligence to get key information from documents and images into your automation workflows. ## Get started **Important:** Now Assist in Document Intelligence has been renamed to Content Understanding. This renaming does not impact any functionality, and existing and new implementations continue to work without changes. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images. For more information, see [Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/content-understanding-landing.md). **Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-native-sku-overview.md). **Important:** - Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases. - Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. - Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. - Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. ## Troubleshoot and get help - [Additional resources for AI products and solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-additional-resources.md). - [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence). - Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). - Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles. - Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case). None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products. The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship. ## AI limitations This application uses artificial intelligence \(AI\) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow’s AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow. ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067). ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/opt-out-of-data-sharing-for-now-assist.md). For more information, see the [Now Assist documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-now-assist-landing.md).