---
title: Activate ServiceNow Otto panel enhanced chat
description: Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-panel-enhanced-activate.html
release: australia
topic_type: task
last_updated: "2025-09-26"
reading_time_minutes: 2
breadcrumb: [Configuring AI skills, AI Admin Hub, Enable AI experiences]
---

# Activate ServiceNow Otto panel enhanced chat

Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.

## Before you begin

You must install at least one ServiceNow Otto application before you can turn on the ServiceNow Otto panel.

Role required: sn\_nowassist\_admin.nsa\_admin

## About this task

You must have the now\_assist\_panel\_user role to have access to the ServiceNow Otto panel once you turn it on.

To learn more about the ServiceNow Otto panel, and how it can assist your agents, see [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-overview.md).

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Assistants**.

2.  On the Assistants page, select **ServiceNow Otto Panel - Platform \(default\)**.\[Omitted image "now-assist-panel-assistants-screen.png"\] Alt text: Assistants screen for selecting ServiceNow Otto panel

3.  On the ServiceNow Otto Panel - Platform \(default\) page, select **Display experience**.\[Omitted image "now-assist-panel-display-experience.png"\] Alt text: ServiceNow Otto panel - Platform \(default\) screen.

4.  Select the **Add agent experiences** drop-down menu and then select **Unified Navigation app shell**.

5.  Select the ellipsis to change the chat experience from standard chat to enhanced chat.\[Omitted image "now-assist-panel-how-to-display.png"\] Alt text: Display experience screen.

    **Important:** Switching to enhanced chat is permanent and can't be undone after you have selected **Save** and then **Save and continue**.

6.  On the Edit chat experience screen, select Enhanced chat.\[Omitted image "now-assist-panel-edit-chat-experience.png"\] Alt text: Edit chat experience screen.

7.  Select **Save**.

8.  If you want to use assistants, you must activate them.

    See [Activate ServiceNow Otto panel assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-activate-assistant.md) for information on activating assistants.


## What to do next

For help with installation, see [Solving installation and configuration issues with ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-install-config-checklist.md).

For examples of the ServiceNow Otto panel in action for ServiceNow Otto applications, see the following topics:

-   [Summarize a chat conversation by using ServiceNow Otto for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm-summarize-chat.md)
-   [Summarize a Sidebar discussion by using ServiceNow Otto for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-sidebar-discussion.md)
-   [Summarize an issue using ServiceNow Otto for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md)
-   [Generate a knowledge article from HR Agent Workspace with ServiceNow Otto for HRSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/gen-kb-now-assisthr.md)

**Parent Topic:**[Configuring AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configuring-na-landing.md)