--- title: AI agents, skills, and agentic workflows on by default description: Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.html release: australia product: Now Assist Skills classification: now-assist-skills topic_type: concept last_updated: "2026-10-06" reading_time_minutes: 10 keywords: [generative AI, Gen AI, default-on] breadcrumb: [AI assets, Enable AI experiences] --- # AI agents, skills, and agentic workflows on by default Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform. **Important:** Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows: - **New customers** When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically. - **Existing customers who are upgrading \(starting with Zurich Patch 4\)** There is no change to skills, agents, or agentic workflows that are currently enabled and customized. An AI asset is turned on if: - The AI plugin is installed, but the asset was never turned on. - An admin has never adjusted roles for the skill. An AI asset is not turned on if: - The asset was previously turned on, and then turned off again. - An admin has adjusted roles for the asset. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md). **Note:** Some workflow skills support ServiceNow Otto functionality. Deactivating these skills can negatively affect some features. **Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-native-sku-overview.md). ## AI assets that are on by default For a list of changes by release, see [Release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/new-features-changes.md). |Product|Type|Asset name|Effective date| |-------|----|----------|--------------| |[Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-asset-management.md)|Agentic workflow|[Help repair enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-eam-help-repair-enterprise-assets-workflow.md)|April 9, 2026| |[Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/impact-landing-page.md)|Skill|Outcome summarization|December 11, 2025| |[ServiceNow Otto for Accounts Payable Operations \(APO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-apo.md)|Skill|[Invoice case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-summarize-apo.md)|December 11, 2025| |[Purchase order summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-fsc-summarize-po.md)|December 11, 2025| |[ServiceNow Otto for Collaborative Work Management \(CWM\) \(CWM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-for-cwm-landing.md)|Skill|[Acceptance criteria generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-acceptance-criteria-for-stories-in-cwm.md)|December 11, 2025| |[Doc generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-summarize-and-refine-content-of-docs-with-now-assist.md)|December 11, 2025| |[Task generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-tasks-cwm-docs-now-assist.md)|December 11, 2025| |[ServiceNow Otto for Configuration Management Database \(CMDB\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-landing-cmdb.md)|Skill|[Configuration item \(CI\) summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-agent-ci-summarizer.md)|December 11, 2025| |[Manage duplicate CIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-cmdb-mng-dupe-cis-skill.md)|December 11, 2025| |[Service Graph Connector diagnosis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-sgc-diagnose.md)|December 11, 2025| |[Summarize CMDB readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-skill-summ-rdy.md)|July 9, 2026| |Agentic workflow|[Search CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-awf-search.md)|December 11, 2025| |[Contract Management Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-cmpro-landing-page.md)|Skill|Contracts query enhancer|December 11, 2025| |Contracts query classifier|April 9, 2026| |Duration to days converter|December 11, 2025| |Search contract with contextual input|December 11, 2025| |[ServiceNow Otto for Core Business Suite \(CBS\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|Agent|[CBS bulk upload agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026| |[CBS configuration agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026| |[IA orchestration agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026| |[Manage groups and roles agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026| |[Notification agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026| |Skill|[Next Best Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 9, 2026| |[Error Resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 9, 2026| |Agentic workflow|[AI agentic workflow for the CBS setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026| |[ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md)|Skill|[Spoke generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-spk-now-spk-gen.md)|December 11, 2025| |[Playbook summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/playbook-summarization.md)|June 11, 2026| |[ServiceNow Otto for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm.md)|Skill|[Live Agent Assist - Followup Query Enhancer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|April 9, 2026| |[Live Agent Assist - Interaction Analyser](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026| |[Live Agent Assist - KG Query Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026| |[Live Agent Assist - Recommendation Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026| |Agent|[Live Agent Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026| |[AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|April 9, 2026| |[Update case AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|June 11, 2026| |[ServiceNow Otto for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assisit-employee-exp.md)|Skill|[Case summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026| |[Requested item summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026| |[Request summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026| |[ServiceNow Otto for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/now-assist-ea.md)|Skill|[ADR DOC actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025| |[ADR DOC summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025| |[Business application insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/generate-insights-into-ba.md)|December 11, 2025| |[Create diagram from image](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/eaw-create-bpm-diag-from-image.md)|June 11, 2026| |[Diagram change analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/compare-modeling-diagrams.md)|December 11, 2025| |[Refine text](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/elaborate-or-shorten-content-form-fields.md)|December 11, 2025| |Agent|[Enterprise Architecture query agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/ea-qna-overview.md)| | |[Operational Sustainability Management \(formerly Environmental, Social, and Governance\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/esg-landing-page.md)|Skill|[Extract data from utility invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/extract-data-from-utility-invoices.md)|December 11, 2025| |[ServiceNow Otto for Hardware Asset Management \(HAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham.md)|Agent|User resolution mapping agent|December 11, 2025| |Skill|[Generate hardware asset insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/generate-asset-analysis-now-assist-ham.md)|April 9, 2026| |Agentic workflow|[Help repair hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham-repair-agent-workflow.md)|December 11, 2025| |[ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-landing.md)|Skill|[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-summarize-safety-incident.md)|December 11, 2025| |[H&S Action Planner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-generate-ai-suggested-actions-in-action-planner.md)|June 11, 2026| |[ServiceNow Otto for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-irm.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025| |[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025| |[Issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md)|December 11, 2025| |[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-recommendation-for-a-new-control-objective.md)|December 11, 2025| |[Regulatory alert summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| |[Regulatory alert impacted citations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| |[Regulatory alert impacted control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| |[Regulatory alert impacted controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| |[Regulatory alert impacted policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| |[Risk assessment summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-assessment-summary-genai.md)|December 11, 2025| |[Risk event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-event-summary-in-the-risk-workspace.md)|December 11, 2025| |Agent|[Control objective change agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/update-impacted-control-objectives-AI.md)|December 11, 2025| |Regulatory change task planning agent|December 11, 2025| |[Report an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/report-a-grc-issue.md)|June 11, 2026| |[Risk suggestion AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025| |Agentic workflow|[Get regulatory analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/get-rcm-reg-insight.md)|December 11, 2025| |[Generate regulatory action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate_regulatory_action_plans.md)|December 11, 2025| |[Suggest potential risks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025| |[Optimize issue resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-grc-issue-resolution.md)|June 11, 2026| |[IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_ITOMApplications.md)|Skill|[Analyze service health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-service-health-in-service-observability.md)|March 12, 2026| |[Analyze service observability dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-a-dashboard-in-service-observability.md)|March 12, 2026| |[Alert analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/alert-summarization-now-assist.md)|January 20, 2026| |[Alert investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/nai-analyze-past-incidents.md)|January 20, 2026| |Agentic workflow|[Manage alerts autonomously](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/itom-autonomous-operator-workflow.md)|January 20, 2026| |[Analyze alert impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-agentic-aia.md)|June 11, 2026| |Agent|[Azure Monitor MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026| |[AWS Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[SolarWinds Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[Datadog APM MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[Dynatrace MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[Gemini Cloud Assist A2A Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026| |[Kentik analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[New Relic MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[Prometheus API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[Prometheus Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|July 9, 2026| |[Splunk MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[Splunk Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026| |[Service level objective \(SLO\) creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-slo-generation.md)|March 12, 2026| |[ThousandEyes Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| |[ServiceNow Otto for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm.md)|Skill|[Change request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-change-now-assist.md)|December 11, 2025| |[Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-chat-summary-interaction-now-assist-itsm.md)|December 11, 2025| |[Generate change risk assessments answers and reasoning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-change-risk-assessment-answers-now-assist.md)|July 9, 2026| |[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-incident-now-assist.md)|December 11, 2025| |[KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/Now-Assist-generate-article-SOW-itsm.md)|April 9, 2026| |[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/resolve-incident-now-assist.md)|April 9, 2026| |[Chat reply recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-chat-recommendation.md)|April 9, 2026| |[Investigate boot time issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-boot-time-issues.md)|April 9, 2026| |[Investigate Zoom call quality issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-zoom-call-issues.md)|April 9, 2026| |Agentic workflow|[Incident assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-incident-assist-workflow.md)|April 9, 2026| |[Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/legal-management-overview.md)|Skill|[Legal matter summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025| |[Legal request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025| |[Conversational intake for Conflict of Interest request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-config-converse-intake.md)|March 12, 2026| |Agentic workflow|[Triage legal requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-agentic-config-BR.md)|December 11, 2025| |[ServiceNow Otto for Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/now-assist-for-MCO.md)|Skill|[Enhance non conformance description](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-report-an-issue_AI.md)|March 12, 2026| |Agent|[Plan and execute recall campaign phases and sub-phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-plan-and-execute-recall-campaign-phases-and-subphases.md)|March 12, 2026| |[Operational Technology \(OT\) Manager Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-otm-landing.md)|Skill|[Search for a related record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/search-related-records-ot-cmdb-tables-now-assist-otm.md)|December 11, 2025| |Agentic workflow|[Import OT device spreadsheet into OT CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-otm-aiagents-import-ot-device-workflow.md)|December 11, 2025| |[ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-operational-technology-service-management.md)|Skill|[OT incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/summarize-ot-incident-now-assist.md)|March 12, 2026| |[OT resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/generate-resolution-notes-ot-incident.md)|March 12, 2026| |Agentic workflow|[Generate OT KB articles agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/agent-ot-knowledge-generator.md)|March 12, 2026| |[ServiceNow Otto for Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-privacy-management.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025| |[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025| |[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-recommendation-for-a-new-control-objective.md)|December 11, 2025| |[Risk assessment summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-risk-assessment-summary.md)|December 11, 2025| |[Public Sector Digital Services \(PSDS\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/bun-public-sector-landing-page.md)|Agent|[Investigative Case Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-explore-inv-case-management.md)|March 12, 2026| |[ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-purch-order-magmt.md)|Agentic workflow|[Define PO exception mitigation strategy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/mitigation-strategies-for-po-exceptions.md)|March 12, 2026| |[Intent to Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/convert-emails-to-exceptions.md)|March 12, 2026| |[ServiceNow Otto for Security Incident Response \(SIR\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-security-incident-landing.md)|Skill|[Correlation insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generating-insights-for-now-assist-for-security.md)|December 11, 2025| |[Post-incident analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-pia-report-now-assist-security-incident.md)|December 11, 2025| |[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-closure-notes-si-now-assist-sec-incident.md)|December 11, 2025| |[Security incident quality assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-sir-quality-assessment.md)|December 11, 2025| |[Security incident recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-recommended-actions-now-assist-for-security.md)|December 11, 2025| |[Security incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/summarize-security-incident-now-assist-sec-incident.md)|December 11, 2025| |Agentic workflow|[Analyze security operations metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-soc-efficiency-usecase.md)|March 12, 2026| |[Close security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-close-incident-usecase.md)|March 12, 2026| |[Generate SIR shift handover report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/add-incidents-shifthandover-ai-agent.md)|March 12, 2026| |[Resolve security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-resolve-incident-ai-workflow.md)|March 12, 2026| |[ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam.md)|Skill|[Publisher compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-publisher-compliance-now-assist-sam.md)|December 11, 2025| |[Product compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-product-compliance-now-assist-sam.md)|December 11, 2025| |[Recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/recommended-actions-now-assist-sam.md)|December 11, 2025| |[SaaS user resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/automate-userresolution-saas-now-assist-sam.md)|December 11, 2025| |[Error log summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 9, 2026| |[Error resolution recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 9, 2026| |[Contract entitlement data extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/extract-entitlements-from-contracts-now-assist-sam.md)|April 9, 2026| |[Product match reviewer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026| |[Software normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026| |Agentic workflow|[Reclamation rule creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-create-software-reclamation-rule-workflow.md)|December 11, 2025| |[Removal candidate evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-evaluate-removal-candidate-workflow.md)|December 11, 2025| |[ServiceNow Otto for Strategic Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-spm.md)|Skill|[EAP doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-and-refine-docs-content-in-eap.md)|December 11, 2025| |[Identify similar records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/identify-similar-demand-records.md)|December 11, 2025| |[Multi feedback summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/feedback-summary-sentiment-topics-pf.md)|December 11, 2025| |[Planning item doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-docs-genai-skill-pf.md)|December 11, 2025| |[Project doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-docs-genai-skill-pw.md)|December 11, 2025| |[Project insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/email-project-summary-pw.md)|December 11, 2025| |[Refine records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/refine-text-with-write-planning-item-skill.md)|December 11, 2025| |[Target generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-targets-for-goal.md)|December 11, 2025| |[Demand summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/demand-summary-demand-classic.md)|March 12, 2026| |Agentic workflow|[Create stories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-agile-story-planning-items.md)|December 11, 2025| |[Monitor project tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/na-spm-task-monitoring-usecase.md)|December 11, 2025| |[ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo.md)|Skill|[Negotiation summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| |[Procurement case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| |[Purchase requisition summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| |[Sourcing event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| |[Sourcing request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| |[ServiceNow Otto for Supplier Lifecycle Operations \(SLO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-slo.md)|Skill|[Supplier case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-slo-summarize-case.md)|December 11, 2025| |[Supplier performance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/summarize-supp-perf.md)|March 12, 2026| |[Email response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/generate-email-response-for-supplier-tasks.md)|March 12, 2026| |[Sentiment analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/slo-analyze-sentiments.md)|March 12, 2026| |[ServiceNow Otto for Sales Customer Relationship Management for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/somt-now-assist.md)|Agent|[Move order voice AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-move-order-somt.md)|March 12, 2026| |[ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-spmc.md)|Agentic workflow|[Squad resource identifier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-squad-resource-identifier.md)|March 12, 2026| |[Product release email communication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-product-release-email-communication.md)|March 12, 2026| |Agent|[Service Exchange Knowledge Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-tmt-service-exchange-assistant-se.md)|July 9, 2026| |[GRC: Third-party Risk Management \(TPRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/third-party-risk-mgt-landing-page.md)|Skill|[TPRM issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-a-summary-of-issue.md)|December 11, 2025| |[TPRM issue recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/tprm-recommend-an-issue.md)|March 12, 2026| |[ServiceNow Otto for Threat Intelligence Security Center \(TISC\) \(TISC\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-landing.md)|Skill|[TISC case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-case-summarization.md)|June 11, 2026| |[TISC report authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-tisc-generate-ai-reports.md)|July 9, 2026| |[Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/vuln-landing-page.md)|Skill|Generate remediation assistance|December 11, 2025| |[Now Assist recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-approval-recommendation-skill.md)|December 11, 2025| |[SEM insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-insights-skill.md)|December 11, 2025| |[SPC setup connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/using-now-assist-api-connector.md)|December 11, 2025| |[Suggest vulnerability solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/solutions-now-assist-vulnerability-response.md)|December 11, 2025| |[Vulnerable item deduplication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/dedupe-host-vi-now-assist-vulnerability-response.md)|December 11, 2025| |[ServiceNow Otto for Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-landing.md)|Agentic workflow|[Access observer configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-config.md)|April 9, 2026| |[Field encryption with Vault module](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-field-encryption-module.md)|April 9, 2026| |[Securing custom apps with Vault agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-securing-custom-apps-agents.md)|April 9, 2026| |[Summarize access observer logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-logs.md)|April 9, 2026| |[ServiceNow Otto for Workplace Service Delivery \(WSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-wsd-landing.md)|Skill|[Workplace case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/summarize-workplace-case.md)|March 12, 2026| |Agentic workflow|[Workplace Concierge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/workplace-concierge-ai-agent.md)|April 9, 2026| |[ServiceNow Otto for Zero Copy Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-for-zero-copy-connector-for-erp.md)|Skill|[ERP data discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-discovery-skill.md)|December 11, 2025| |[ERP data query](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-query.md)|December 11, 2025| |[ServiceNow Otto for Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/now-assist-platform-analytics.md)|Skill|[Analytics follow-up generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025| |[Analytics hidden insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025| |[Analytics insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025| |[Analytics query generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025| |[Dashboard and visualization export](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/export-db-dv-now-assist-panel.md)|January 20, 2026| |[Now Assist Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-on-now-platform.md)|Skill|[AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-ai-agents.md)|December 11, 2025| |[Conversational Help](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/conversational-help-skills.md)|December 11, 2025| |Custom skills|December 11, 2025| |[Extract information from documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-extract-information-from-documents.md)|April 9, 2026| |[Multimodal chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/exploring-docintel.md)|April 9, 2026| |Now Assist Multi-Turn Catalog Ordering|December 11, 2025| |Now Assist Q&A Genius Results|December 11, 2025| |Now Assist Topics|December 11, 2025| |[Requester approval checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md)|February 5, 2026| |[Smart documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-smart-documents.md)|July 9, 2026| |Subflows and actions|December 11, 2025| |[Voice Assist for Docs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-voice-assist.md)| | |[Platform agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-use-cases.md)|Agentic workflow|[Error Analysis and Remediation workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026| |[Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-ai-agents.md)|Agent|[Error Analysis and Remediation agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026|