---
title: Smart Documents
description: Accelerate document insights with instant text and voice summaries, interactive Q&A, and FAQs and redaction using ServiceNow Otto in Document Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/now-assist-skills-smart-documents.html
release: australia
product: Now Assist Skills
classification: now-assist-skills
topic_type: concept
last_updated: "2025-11-11"
reading_time_minutes: 1
breadcrumb: [Skills in the Platform workflow, Skills, AI assets, Enable AI experiences]
---

# Smart Documents

Accelerate document insights with instant text and voice summaries, interactive Q&A, and FAQs and redaction using ServiceNow Otto in Document Management.

## Smart Documents Skill overview

The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q&A and FAQs. This enables you to quickly understand the content, explore key insights and get answers to specific questions.

You can summarize a document in a workspace, ask interactive questions, and view FAQs and redact sensitive content. For more information, see [Generate summary and ask questions using ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/ask-questions-faqs-now-assist.md)

You can get a voice summary of a document and ask voice questions to interact with it. For more information, see [Generate audio summaries and query documents using voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/generate-audio-summary-voice-questions-now-assist.md).

The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case file.

\[Omitted image "now-assist-smart-documents-skill.png"\] Alt text: smart document skill using

## Availability

<table id="table_r25_vxc_xxdafdaa"><thead><tr><th>

Workflow

</th><th>

Product

</th></tr></thead><tbody><tr><td>

Technology

</td><td>

[ServiceNow Otto for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm.md)

</td></tr><tr><td>

Customer

</td><td>

[ServiceNow Otto for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm.md)

 

</td></tr><tr><td>

Employee

</td><td>

[ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd.md)

</td></tr><tr><td>

Governance,Risk, and Compliance

</td><td>



</td></tr></tbody>
</table>