---
title: Potential knowledge gaps
description: The Potential Knowledge Gap helps in finding missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations is set to available after you activate the Knowledge Gaps skills in AI Admin Hub.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/potential-knowledge-gaps.html
release: australia
product: Now Assist Skills
classification: now-assist-skills
topic_type: concept
last_updated: "2025-12-21"
reading_time_minutes: 1
breadcrumb: [Skills in the Platform workflow, Skills, AI assets, Enable AI experiences]
---

# Potential knowledge gaps

The Potential Knowledge Gap helps in finding missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations is set to available after you activate the Knowledge Gaps skills in AI Admin Hub.

The Knowledge Gaps feature \(also known as Potential Gaps\) helps knowledge managers and service teams discover missing or insufficient knowledge articles by analyzing service case and incident patterns. When the relevant skills are activated, generative AI generates gap recommendations to guide the creation or improvement of knowledge content.

For more information, see [Manage potential knowledge gaps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/address-knowledge-gaps.md)