---
title: Platform agentic workflows
description: You can use the available Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/platform-use-cases.html
release: australia
topic_type: concept
last_updated: "2025-09-17"
reading_time_minutes: 2
breadcrumb: [Agentic workflows, AI assets, Enable AI experiences]
---

# Platform agentic workflows

You can use the available Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.

Use the following agentic workflows that are available with ServiceNow AI Platform.

<table><thead><tr><th>

Agentic workflow name

</th><th>

Description

</th><th>

Available AI agents

</th></tr></thead><tbody><tr><td>

Analyze task trends

</td><td>

Detects recurring patterns, predicts disruptions, and enables proactive resolutions with actionable recommendations.

</td><td>

Issue trend analysis AI Agent

</td></tr><tr><td>

Classify tasks

</td><td>

Triages tasks by updating fields, evaluating sentiment, and summarizing.

</td><td>

Record field value prediction AI agent

</td></tr><tr><td>

Generate my work plan

</td><td>

Provides a personalized work plan based on current work and historical data of previous work.

</td><td>

Prioritize work AI agent

</td></tr><tr><td>

Generate resolution plan

</td><td>

Analyzes tasks, generates resolution summaries, and updates comments or work notes.

</td><td>

-   Next best action recommendation AI agent
-   Resolution Action AI Agent

</td></tr><tr><td>

Help optimize team productivity

</td><td>

Identifies backlog items, evaluates team member performance on previous assignments, and allocates work based on similarity to those previous assignments.

</td><td>

Work Allocator AI Agent

</td></tr><tr><td>

Identify escalation signals

</td><td>

Assesses and reports tickets that are at risk of escalation.

</td><td>

Proactive Escalation AI agent

</td></tr><tr><td>

Identify ways to improve service

</td><td>

Analyzes feedback, trends, and metrics and provides recommendations to help optimize processes.

</td><td>

Survey Analysis AI agent

</td></tr><tr><td>

Investigate problems

</td><td>

Provides insights from incident or problem details.

</td><td>

Problem investigation AI agent

</td></tr><tr><td>

Process images for tasks

</td><td>

Processes images and converts them to tasks.

</td><td>

-   Image Processor Agent
-   Document and visual insights AI agent

</td></tr><tr><td>

Process task closure

</td><td>

Triages tickets for closure eligibility and guides through reviewing, documenting, and closing them.

</td><td>

Task Closure Eligibility AI Agent

</td></tr><tr><td>

Propose survey responses

</td><td>

Suggests answers for survey questions.

</td><td>

-   Survey response suggestion AI agent
-   Survey filling data collection AI agent

</td></tr></tbody>
</table>**Important:** By default, all agentic workflows and AI agent records are read only.

To run the AI agents autonomously, you must either [activate the agentic workflow template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/activate-aia-use-case.md) or [duplicate the agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/clone-aia-usecase.md), and then proceed with the following steps:

-   Activate the agentic workflow.
-   Activate all agents within the agentic workflow.
-   Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn’t necessary.

## Tools mapped to AI agents in agentic workflows

To find the tools mapped to AI agents used in the agentic workflows, you can perform the following steps:

1.  Navigate to **All** &gt; **AI Agent Studio** &gt; **Create and manage**
2.  In the Agentic workflows tab, select the agentic workflow.
3.  In the **Describe and connect** step of the guided setup, select the AI agent you want to see the tools for.
4.  Go to the **Add tools and information** step.
5.  Review the tools mapped to the AI agent.
6.  Repeat for all AI agents in the agentic workflow.

## Agentic workflows and UI actions

To enable users to access agentic workflows with UI actions, you can open the agentic workflow in AI Agent Studio and navigate to the **Select channels and access** step. You can select a UI action as a possible way to access the workflow

If you don't see your UI actions after configuring it in AI Agent Studio, ensure that the property **com.glide.agentic\_processes\_view.enabled** is set to `true`.

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/find-ai-agents.md).