--- title: Predictive Intelligence description: Predictive Intelligence is a powerful interface to train machine learning models. With Predictive Intelligence, you can improve performance, efficiency, and flexibility to your systems across multiple business units. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/predictive-intelligence/predictive-intelligence-landing.html release: australia product: Predictive Intelligence classification: predictive-intelligence topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 1 breadcrumb: [Enable AI experiences] --- # Predictive Intelligence Predictive Intelligence is a powerful interface to train machine learning models. With Predictive Intelligence, you can improve performance, efficiency, and flexibility to your systems across multiple business units. ## Get started with Predictive Intelligence Administrators can harness the power of machine learning to improve productivity and efficiency for their agents and fulfillers. Predictive Intelligence uses artificial intelligence to improve processes across the platform. Predictive Intelligence enables you to do things such as the following: - Automatically populate fields during case creation. - Categorize and route work based on how records have been handled in the past. - Recommend resolutions to cases that are similar to previous ones. - Identify major outages based on incoming incidents.