---
title: ServiceNow apps and features that use Predictive Intelligence
description: Learn about ServiceNow applications and features that leverage Predictive Intelligence. Solutions that you can adapt are available for various business units and industries.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/predictive-intelligence/servicenow-apps-features-use-predictive-intelligence.html
release: australia
product: Predictive Intelligence
classification: predictive-intelligence
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore Predictive Intelligence, Predictive Intelligence, Enable AI experiences]
---

# ServiceNow apps and features that use Predictive Intelligence

Learn about ServiceNow applications and features that leverage Predictive Intelligence. Solutions that you can adapt are available for various business units and industries.

ServiceNow teams work together to offer models that apply the artificial intelligence and machine learning capabilities provided by Predictive Intelligence. For example, Customer Service Management \(CSM\) partners with Predictive Intelligence to deliver BU-specific solutions to ServiceNow CSM customers.

Following is a listing of some ServiceNow products that use Predictive Intelligence functionality.

-   [Machine learning solutions for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/machine-learning-csm.md)
-   [Machine learning solutions for Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/ml-solutions-em.md)
-   [Issue assignment using the Governance, Risk, and Compliance Predictive Intelligence plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/issue-assignment-using-predictive-intelli.md)
-   [Machine learning solutions for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/predictive-intelligence-for-hr-service-delivery.md)
-   [Predictive Intelligence for Innovation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/predictive-intelligence-for-innovation.md)
-   [Machine learning solutions for IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/machine-learning-itsm.md)
-   [Machine learning solutions for Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/machine-learning-km.md)
-   [Machine learning solutions for Search administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/machine-learning-search.md)
-   [Machine Learning solutions for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/ml_vr.md)
-   [Work order insights powered by Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/machine-learning-fsm.md)
-   [Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/predictive-intelligence-spoke.md)

**Parent Topic:**[Explore Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/predictive-intelligence/predictive-intelligence.md)

**Related topics**  


[Predictive Intelligence frameworks]()