---
title: Extract and analyze data using ServiceNow AI Lens from Virtual Agent
description: Extract and analyze data from an image using ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or a portal. ServiceNow AI Lens can scan an image and then gather insights or provide recommendations as per your instructions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/servicenow-lens/trigger-lens-from-va.html
release: australia
product: ServiceNow Lens
classification: servicenow-lens
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, ServiceNow AI Lens, Enable AI experiences]
---

# Extract and analyze data using ServiceNow AI Lens from Virtual Agent

Extract and analyze data from an image using ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or a portal. ServiceNow AI Lens can scan an image and then gather insights or provide recommendations as per your instructions.

## Before you begin

To access the ServiceNow AI Lens functionality, perform the following steps:

-   Install ServiceNow AI Lens on your ServiceNow instance. For more information, see [Install the ServiceNow AI Lens in the ServiceNow instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/install-sn-lens.md).
-   Turn on the ServiceNow AI Lens skill to add the generative AI capability. For more information, see [Activate the ServiceNow AI Lens skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/activate-lens-skill.md).
-   Enable ServiceNow AI Lens topic for ServiceNow Otto for Virtual Agent. For more information, see [Enabling ServiceNow AI Lens in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/enabling-lens-for-virtual-agent.md).

Don't scan any personally identifiable information, such as medical reports, financial reports, or other sensitive data, when using ServiceNow AI Lens as you don't want to expose the large language model \(LLM\) to any sensitive information.

Role required: lens\_user

## Procedure

1.  Navigate to the home screen on your Now mobile app or a portal.

2.  Select the ServiceNow Otto icon \[Omitted image "icon-ai-admin-center-otto-panel.png"\].

3.  Select **Show all topics** and select ServiceNow AI Lens topic or type ServiceNow AI Lens.

    You would see a welcome message from ServiceNow AI Lens topic.

4.  Select one of the following options:

    -   Choose an image
    -   Take a picture
    \[Omitted image "sn-lens-va-mobile.png"\] Alt text: ServiceNow AI Lens service in a Virtual Agent conversation in mobile.

5.  Upload an image or take a picture.

6.  Provide instructions on how to process the provided image.

    ServiceNow AI Lens can provide insights, recommendations, resolution steps, and more.

7.  Ask follow-up questions.

8.  When you are done, type Exit to leave the conversation.