---
title: Summarize records with the ServiceNow Otto context menu
description: Use the ServiceNow Otto context menu to generate a record summary for the page, using Generative AI application assisted summarization capabilities in workspaces and UI16. The ServiceNow Otto context menu can generate a new summary, expand or collapse the summary card, share the summary to work notes, regenerate, or copy the summary.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/summarisation-with-now-assist-context-menu.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto context menu, ServiceNow Otto Experiences, Exploring AI Admin Hub, AI Admin Hub, Enable AI experiences]
---

# Summarize records with the ServiceNow Otto context menu

Use the ServiceNow Otto context menu to generate a record summary for the page, using Generative AI application assisted summarization capabilities in workspaces and UI16. The ServiceNow Otto context menu can generate a new summary, expand or collapse the summary card, share the summary to work notes, regenerate, or copy the summary.

Go to any record page to access the ServiceNow Otto context menu icon \(\[Omitted image "icon-otto-outline-24.svg"\] Alt text: ServiceNow Otto context menu icon.\) with the message `Incident Summary by Now Assist`. Select **Summarize** to use generative AI to generate a record summary.

\[Omitted image "nacm-summarize-record.png"\] Alt text: Summarize using Now Assist.

You can use the **Share to work notes** button to share the summary to work notes. You can also expand or collapse the summary card as required. \[Omitted image "nacm-share-to-work-notes.png"\] Alt text: Share to work notes.

To provide feedback, use the feedback icons \(\[Omitted image "thumbs-up-outline-24.svg"\] Alt text: Thumbs up icon.\) or \(\[Omitted image "thumbs-down-outline-24.svg"\] Alt text: Thumbs down icon.\) If you're not satisfied with the provided summary, use the regenerate icon \(\[Omitted image "ai-gov-refresh.png"\] Alt text: Regenerate icon.\) to regenerate the summary. You can also copy the summary to the clipboard using the copy icon \( \[Omitted image "icon-docintel-na-copy.png"\] Alt text: Copy icon.\)

**Parent Topic:**[ServiceNow Otto context menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-write-overview.md)