---
title: Create a Task Intelligence model
description: Create machine learning models to predict field values, analyze case sentiment, or detect case language.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/task-intelligence/create-a-task-intelligence-model.html
release: australia
product: Task Intelligence
classification: task-intelligence
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage machine learning models with Task Intelligence, Task Intelligence, Enable AI experiences]
---

# Create a Task Intelligence model

Create machine learning models to predict field values, analyze case sentiment, or detect case language.

-   **[Create a model to predict incident fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-incident-prediction-model.md)**

    Create and deploy incident-prediction, solution-based models to predict incident fields for new IT service incidents.

-   **[Create a model to predict record fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-create-cat-solution.md)**

    Create and train a model to predict fields for customer service cases.