---
title: Task Intelligence
description: Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/task-intelligence/task-intelligence.html
release: australia
product: Task Intelligence
classification: task-intelligence
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Enable AI experiences]
---

# Task Intelligence

Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes.

## Overview of Task Intelligence

Task Intelligence enables you to set up machine learning models to automate task creation, triage, and investigation. You can then track and assess the performance of your solutions to optimize their potential to help you work more efficiently and lowering the mean time to resolve \(MTTR\).

## Get started

<table id="table_ykl_1dr_dyb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore Task Intelligence and machine learning models.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/exploring-task-intelligence.md)

</td><td>

[Install \[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Install Task Intelligence and related applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/install-task-intelligence.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure machine learning models.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/configure-task-intelligence.md)

</td></tr><tr><td>

[Create models\[Omitted image "icon-task-intel-create-models.png"\] Alt text:Create and edit Task Intelligence models.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/create-a-task-intelligence-model.md)

</td><td>

[Analyze models\[Omitted image "icon-analyze-ti.png"\] Alt text:Monitor and analyze model performance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/task-intelligence-analytics-and-monitoring.md)

</td><td>

[References\[Omitted image "icon-docintel-references.png"\] Alt text:References for components installed with Task Intelligence and language support.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/reference-for-task-intelligence.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Search the Now Community portal for AI &amp; Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)