--- title: Usage and adoption description: The Usage and adoption dashboard page contains key usage and performance indicators that help you evaluate AI adoption in your organization. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/usage-and-adoption.html release: australia topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 4 keywords: [Now Assist, genAI, Generative AI, adoption, indicators, usage, actions] breadcrumb: [Using AI Analytics, Analyzing AI performance, Exploring AI Admin Hub, AI Admin Hub, Enable AI experiences] --- # Usage and adoption The Usage and adoption dashboard page contains key usage and performance indicators that help you evaluate AI adoption in your organization. The Usage and adoption dashboard page is the landing page for the dashboard. The Usage and adoption dashboard page contains two tabs that provide insights on usage summary and adoption. The Usage summary page includes indicators on total and daily AI actions, skill distribution and engagement trend, and daily unique users who have used AI skills. The Adoption page tracks the departments with the highest AI usage, comparison of actions by department, and feedback and error details. Use the date range, channel, and product filters to view usage and adoption indicators for the selected period, channel, and product, respectively. The default date range is 30 days. \[Omitted image "naa-usage-summary.png"\] Alt text: Usage and adoption dashboard page. The indicators on the Usage and adoption dashboard page provide the following insights. See [AI Analytics dashboard indicator details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-analytics-dashboard-indicators.md) for information on data source and calculations behind each indicator on the page. - Skills engagement trend for a selected period can reveal skills that have been used more frequently or less frequently. - Total and daily actions for a selected period can reveal the scale of AI actions executed. The trend line in the visualization shows periods of increased or declining engagement. - Average and daily unique users can reveal user engagement with AI skills. ## Usage summary indicators - **Total AI actions** This area of the dashboard shows the total number of AI actions in the selected date range. A single use of an AI skill represents an action. Select a filter combination to view the number of actions by products or channels. For example, you can view the number of AI actions executed through the ServiceNow Otto for Virtual Agent channel for ServiceNow Otto for Customer Service Management \(CSM\) product. \[Omitted image "naa-total-now-assist-actions.png"\] Alt text: Total AI actions indicator. - **Daily AI actions** This area of the dashboard shows the number of AI actions executed per day in the selected date range. \[Omitted image "naa-daily-now-assist-actions.png"\] Alt text: Daily AI actions indicator. - **Average daily unique users engaging with AI skills** This area of the dashboard shows the average number of daily unique users who engaged with AI actions in the selected date range. Average number of daily unique users is an indicator of the level of AI engagement across selected ServiceNow Otto products and channels. \[Omitted image "naa-average-daily-unique-users.png"\] Alt text: Average daily unique users engaging with AI skills. - **Daily unique users engaging with AI skills** This area of the dashboard shows the daily unique users who engaged with AI actions in the selected date range. \[Omitted image "naa-daily-unique-users.png"\] Alt text: Daily unique users engaging with AI skills. - **Skill group distribution** This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Use the Group by filter to apply predefined breakdowns. Hover over the trend lines to see the number of times that each skill was used. Selecting one or more items in the legend removes the trend line for those items. You can compare and contrast skill usage distribution in a date range to understand in-demand skills, and skills that are low on usage and need further analysis. \[Omitted image "naa-skill-group-distribution.png"\] Alt text: Skill group distribution indicator. - **Daily usage comparison by workflow** This area of the dashboard shows the number of AI actions executed per day against each workflow in the selected date range. Hover over a bar to view the count of AI actions executed for a workflow on that day. \[Omitted image "naa-daily-usage-comparison-by-workflow.png"\] Alt text: Daily usage comparison by workflow indicator. - **Skill engagement trend** This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times that each skill was executed. Selecting one or more skills in the legend removes the trend line for those skills. You can compare and contrast skill usage levels in a date range to understand in-demand skills, and skills that are low on usage and need further analysis. \[Omitted image "naa-skill-engagement-trend.png"\] Alt text: Skills engagement trend indicator. ## Adoption indicators - **Departments with highest usage** This area of the dashboard shows the departments with the highest usage of AI actions in the selected date range. Hover over the horizontal bars to view the count of actions for a particular department. \[Omitted image "naa-departments-with-highest-usage.png"\] Alt text: Departments with the highest usage number of AI actions indicator. - **AI actions comparison by user department** This area of the dashboard shows the number and type of AI actions executed against each department in the selected date range. \[Omitted image "naa-now-assist-actions-by-department.png"\] Alt text: AI actions comparison by user department indicator. - **Feedback details** This area of the dashboard shows the number of AI actions, number of feedback provided by users of AI actions, and number of AI actions with positive feedback in the selected date range. \[Omitted image "naa-feedback-details.png"\] Alt text: Feedback details indicator. For more information on granular feedback data and the analytics data model, see [Granular Feedback and Analytics in Now Assist Virtual Agent](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3060968) on Now Support. - **Error details** This area of the dashboard shows the number of AI actions and the number of AI actions resulting in errors. \[Omitted image "naa-error-details.png"\] Alt text: Error details indicator. **Parent Topic:**[Using AI Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/using-now-assist-analytics.md)