---
title: Using Content Understanding
description: Use Content Understanding to process and extract meaning from unstructured content in your ServiceNow instance. This section provides an overview of the workflow and links to the tasks required to complete the process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/using-content-understanding.html
release: australia
topic_type: concept
last_updated: "2026-07-13"
reading_time_minutes: 1
keywords: [use]
breadcrumb: [Content Understanding, Enable AI experiences]
---

# Using Content Understanding

Use Content Understanding to process and extract meaning from unstructured content in your ServiceNow instance. This section provides an overview of the workflow and links to the tasks required to complete the process.

**Related topics**  


[Use Content insights AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/use-content-insights-ai-agent.md)