---
title: IT Asset Management
description: The ServiceNow IT Asset Management application gives you a unified view of hardware assets, software licenses, cloud assets, regulatory audits, contracts, and procurements to help reduce costs, maintain compliance, and manage assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/asset-management/it-asset-management.html
release: australia
product: Asset Management
classification: asset-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 7
breadcrumb: [Asset Management]
---

# IT Asset Management

The ServiceNow® IT Asset Management application gives you a unified view of hardware assets, software licenses, cloud assets, regulatory audits, contracts, and procurements to help reduce costs, maintain compliance, and manage assets.

\[Omitted image "updated-itam-overview.svg"\] Alt text: ITAM technology life cycle stages and integrations with other ServiceNow platforms.

## Get started

<table id="navigation-itam" class="nav-card presentation"><tbody><tr><td>

[Software Asset Management\[Omitted image "bus-manage.svg"\] Alt text:Discover, normalize, and optimize your software licenses to reduce spend and maintain compliance across your enterprise.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/c_SoftwareAssetMgmt.md)

</td><td>

[Hardware Asset Management\[Omitted image "bus-monitor.svg"\] Alt text:Track and manage your organizational assets such as hardware and consumables.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ham-landing-page.md)

</td><td>

[Cloud Cost Management\[Omitted image "bus-cloud.svg"\] Alt text:Optimize your cloud usage and costs for multiple cloud service providers.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/cloud-cost-management/cloud-insights-landing-page.md)

</td></tr><tr><td>

[Asset Audit Response\[Omitted image "bus-audit-management.svg"\] Alt text:Streamline audit risk management with automated evidence collection and centralized vendor audits.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-audits/asset-audit-response.md)

</td><td colspan="2">

[Related applications\[Omitted image "bus-asset.svg"\] Alt text:Centralize all IT assets in a single, unified repository and synchronize asset records with the CMDB.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-management/asset-management-related-apps-landing-page.md)

</td></tr></tbody>
</table><table id="table_uw5_lxw_sjb"><tbody><tr><td>

\[Omitted image "bus-filter.svg"\] Alt text:

</td><td>

[Normalize software assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/sam-normalization.md)Automatically normalize your software assets with updates from the Software Asset Management content service.

</td></tr><tr><td>

\[Omitted image "bus-problem-benefit.svg"\] Alt text:

</td><td>

[Manage software rights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/software-models-and-entitlements.md)Track and manage rights for your software products by creating or importing software entitlements.

</td></tr><tr><td>

\[Omitted image "bus-customize.svg"\] Alt text:

</td><td>

[Leverage publisher packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/sam-publisher-packs.md)Use license metric data for specific software publishers to accurately track your software usage.

</td></tr><tr><td>

\[Omitted image "bus-service-map.svg"\] Alt text:

</td><td>

[Track SaaS subscription usage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/saas-license-management/sam-subscription-management.md)Integrate with SaaS applications and SSO providers to track your SaaS subscription usage. Use this data to manage compliance and optimize licensing for your subscriptions.

</td></tr><tr><td>

\[Omitted image "bus-balance-scale.svg"\] Alt text:

</td><td>

[View and take action on your license position](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/sam-workspace-workbench.md)Use the License usage view \(Software Asset Workspace\) or License Workbench \(Software Asset Management Core UI\) to view your license compliance position and remediate any license compliance issues.

</td></tr><tr><td>

\[Omitted image "bus-elevate.svg"\] Alt text:

</td><td>

[Track software spend](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/software-spend-detection.md)Track and manage financial transaction data for your software products to optimize your software spend.

</td></tr><tr><td>

\[Omitted image "bus-filter.svg"\] Alt text:

</td><td>

[Normalize hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/hardware-normalization.md)Use the extensive hardware Content Library to normalize manufacturer and model data for your assets and to populate important life cycle dates for improved visibility into your asset estate.

</td></tr><tr><td>

\[Omitted image "bus-low-code-dev-tools.svg"\] Alt text:

</td><td>

[Asset life-cycle automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/asset-lifecycle-automation.md)Reduce manual effort and improve service delivery using low-code prescriptive workflows based on the industry best practices that are available at each stage of the asset life cycle. Use asset tasks to automate workflows for bulk stock orders; disposal orders; and the deployment, swapping, and retirement of assets.

</td></tr><tr><td>

\[Omitted image "bus-optimize-manage.svg"\] Alt text:

</td><td>

[Refresh aging hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/hardware-asset-refresh.md)Proactively track and plan for aging assets that are nearing the end of their life cycles so that you can reduce replacement costs and the risk of hardware vulnerabilities.

</td></tr><tr><td>

\[Omitted image "bus-laptop.svg"\] Alt text:

</td><td>

[Audit your asset inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ham-inventory-audit.md)Conduct scheduled or ad-hoc audits of your asset stockrooms and other asset locations, such as offices and data centers.

</td></tr><tr><td>

\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:

</td><td>

[Manage expiring maintenance and lease contracts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-your-leased-hw-asts-expiring-contract.md)Take action on your expiring maintenance and lease contracts using task-based workflows within the simplified contract renewal process.

</td></tr><tr><td>

\[Omitted image "bus-rocketship.svg"\] Alt text:

</td><td>

[Accelerate your cloud strategy and reduce costs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/cloud-cost-management/cloud-insights-landing-page.md)Accelerate cloud implementation with a streamlined, responsive, and intuitive self-service cloud resource portal and non-intrusive policy guardrails. Reduce costs by rightsizing your cloud resources to match your organization's usage and by automatically turning off cloud resources during non-working hours.

</td></tr><tr><td>

\[Omitted image "bus-risk-management.svg"\] Alt text:

</td><td>

[Manage financial regulatory audits](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-audits/asset-audit-response.md)Manage vendor audits from a centralized audit workspace with built-in regulatory content and prescriptive response workflows.

</td></tr><tr><td>

\[Omitted image "bus-contract.svg"\] Alt text:

</td><td>

[Manage expiring maintenance and lease contracts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/contract-management/c_ContractManagement.md)Take action on expiring maintenance and lease contracts using task-based workflows within the simplified contract renewal process.

</td></tr><tr><td>

\[Omitted image "bus-news.svg"\] Alt text:

</td><td>

[Automate purchase orders and approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/procurement/c_Procurement.md)Automate purchase orders, approvals, and receiving workflows to create asset records on delivery and reduce procurement cycle times.

</td></tr><tr><td>

\[Omitted image "bus-service-catalog.svg"\] Alt text:

</td><td>

[Standardize hardware, software, and cloud resources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/product-catalog/c_ProductCatalog.md)Maintain a single source of truth for all IT products and services used across ITAM with an employee-facing request portal.

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask questions and explore other resources for IT Asset Management in the ServiceNow community](https://www.servicenow.com/community/asset-management/ct-p/asset-management)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

## Applications and features

-   [Asset Audit Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-audits/asset-audit-response.md)
-   [Base Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-management/am-landing-page.md)
-   [Cloud Cost Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/cloud-cost-management/cloud-insights-landing-page.md)
-   [Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/c_SoftwareAssetMgmt.md)
-   [Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ham-landing-page.md)
-   [Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_ContractManagement.md)
-   [Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_Procurement.md)
-   [Product Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_ProductCatalog.md)
-   [IT Asset Management content request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-management/content-request-itam.md)

## Learn

[What is IT asset management \(ITAM\)?](https://www.servicenow.com/products/it-asset-management/what-is-itam.html)