---
title: Create an inbound asset order for requested Device as a Service \(DaaS\) assets
description: Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization \(RMA\) response orders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/create-inbound-asset-order-daas-assets.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing inbound asset orders for requested DaaS assets, Enterprise Asset Management for Providers, Industry-specific EAM solutions, Enterprise Asset Management, Asset Management]
---

# Create an inbound asset order for requested Device as a Service \(DaaS\) assets

Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization \(RMA\) response orders.

## Before you begin

Role required: sn\_eam\_provider.provider\_asset\_manager

## Procedure

1.  From the Enterprise Asset Workspace, open the Asset operations view.

2.  From the navigation menu of the Asset operations view, navigate to **Provider** > **Provider inbound orders**.

3.  Select **New**.

4.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |External request reference|Customer-provided reference number for the asset request that you want to fulfill. You can use this reference number to track the source of the inbound asset order.|
    |DaaS account|DaaS account of the customer who submitted the asset request. You can use this information to determine which assets are leased to the account.|
    |Delivery address|Address of the customer who submitted the asset request.|
    |Requested for|Name of the customer who submitted the asset request.|
    |Estimated delivery date|Estimated delivery date of the assets that you are sending to the customer.|

5.  Select **Save**.


## What to do next

Create corresponding inbound asset order lines for the DaaS assets that you want to provide to your customers through the inbound asset order. For detailed instructions, see [Create an inbound asset order line for a requested Device as a Service \(DaaS\) asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-inbound-asset-order-line-daas-asset.md).

**Parent Topic:**[Managing inbound asset orders for requested Device as a Service \(DaaS\) assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/managing-inbound-asset-orders-daas-assets.md)