---
title: Create a Return Merchandise Authorization \(RMA\) response order for defective Device as a Service \(DaaS\) assets
description: Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/create-rma-response-order-daas-assets.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing RMA response orders for defective DaaS assets, Enterprise Asset Management for Providers, Industry-specific EAM solutions, Enterprise Asset Management, Asset Management]
---

# Create a Return Merchandise Authorization \(RMA\) response order for defective Device as a Service \(DaaS\) assets

Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.

## Before you begin

Role required: sn\_eam\_provider.provider\_asset\_manager

## Procedure

1.  From the Enterprise Asset Workspace, open the Asset operations view.

2.  From the navigation menu of the Asset operations view, navigate to **Provider** > **Provider RMA response order**.

3.  Select **New**.

4.  On the form, fill in the fields.

    |Fields|Description|
    |------|-----------|
    |External RMA number|Customer-provided reference number for the RMA request that you want to fulfill. You can use this reference number to track the source of the RMA response order.|
    |DaaS account|DaaS account of the customer who submitted the RMA request. You can use this information to determine which assets are leased to the account.|
    |Contact Email|Email address of the customer who submitted the RMA request.|
    |Delivery address|Address of the customer who submitted the RMA request.|
    |Requested for|Name of the customer who submitted the RMA request.|
    |Customer mobile number|Mobile phone number of the customer who submitted the RMA request.|
    |Device location|Geographic location of the assets that are associated with the RMA request.|
    |RMA justification|Customer-provided justification for the RMA request.|

5.  Select **Save**.


## What to do next

Create corresponding RMA response order lines for the DaaS assets that you want to repair or replace. For detailed instructions, see [Create a Return Merchandise Authorization \(RMA\) response order line for a defective Device as a Service \(DaaS\) asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-rma-response-order-line-daas-asset.md).

**Parent Topic:**[Managing Return Merchandise Authorization \(RMA\) response orders for defective Device as a Service \(DaaS\) assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/managing-rma-response-orders-daas-assets.md)