--- title: Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset description: Complete the Evaluate RMA asset task for a defective DaaS asset by evaluating the asset and determining whether you want to repair or replace it. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/evaluate-daas-asset-rma-response-order.html release: australia product: Enterprise Asset Management classification: enterprise-asset-management topic_type: task last_updated: "2026-03-12" reading_time_minutes: 5 breadcrumb: [Completing an RMA response order, Managing RMA response orders for defective DaaS assets, Enterprise Asset Management for Providers, Industry-specific EAM solutions, Enterprise Asset Management, Asset Management] --- # Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset Complete the Evaluate RMA asset task for a defective DaaS asset by evaluating the asset and determining whether you want to repair or replace it. ## Before you begin Before you can begin the Evaluate RMA asset task, you must complete the preceding task. - If you are performing an on-site repair or replacement, you must complete the preceding Schedule task by scheduling a visit to the customer site. For detailed instructions, see [Complete the Schedule task for a defective Device as a Service DaaS asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/schedule-customer-visit-rma-response-order.md). - If you are performing an off-site repair or replacement, you must complete the preceding Ship task by having the customer ship the asset to you. For detailed instructions, see [Complete the Receive asset task for a defective Device as a Service DaaS asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-rma-response-order.md). Role required: sn\_eam\_provider.provider\_asset\_technician ## Procedure 1. From the Enterprise Asset Workspace, open the Asset operations view. 2. Open the Asset tasks list.
Navigation option Procedure
**Provider RMA response order** 1. From the navigation menu of the Asset operations view, navigate to **Provider** > **Provider RMA response order**. 2. From the list of available RMA response orders, select the order that you want to complete. 3. On the RMA response order record, select the **RMA response order lines** tab. 4. From the list of available RMA response order lines, select the order line that you want to evaluate the asset for. **Note:** If you are performing an on-site repair, you must select an order line that you have already completed the Schedule task for. If you are performing an off-site repair or replacement, you must select an order line that you have already completed the Receive asset task for. 5. On the RMA response order line record, select the **Asset tasks** tab.
**Provider RMA response order line** 1. From the navigation menu of the Asset operations view, navigate to **Provider** > **Provider RMA response order line**. 2. From the list of available RMA response order lines, select the order line that you want to evaluate the asset for. **Note:** If you are performing an on-site repair, you must select an order line that you have already completed the Schedule task for. If you are performing an off-site repair or replacement, you must select an order line that you have already completed the Receive asset task for. 3. On the RMA response order line record, select the **Asset tasks** tab.
**Provider asset tasks** From the navigation menu of the Asset operations view, navigate to **Provider** > **Provider asset tasks**.
3. From the list of available tasks, select the task number for the Evaluate RMA asset task that you want to complete. 4. On the **Details** tab of the Evaluate RMA asset task, fill in the fields.
Field Description
Assignment group Group that the task is assigned to.
Evaluation result Result of the evaluation. Select one of the following options:- **Repairable**: The asset can be repaired. - **Replace**: The asset is unrepairable and must be replaced.
Issue identified Reason that the asset is defective.
Work notes Notes about the task that are visible to all users within your organization.
5. Select **Close Task**. **Note:** If you want to save your progress and close the task at a later time, select **Save** instead. You can return to the task at any time. ## Result - The Evaluate RMA asset task closes with an updated state of Closed Complete. - If you set the **Evaluation result** field to **Repairable**, a corresponding Repair asset task is automatically generated for both on-site and off-site repairs. - If you set the **Evaluation result** field to **Replace** and you are performing an on-site replacement, a corresponding Ship task is automatically generated. - If you set the **Evaluation result** field to **Replace** and you are performing an off-site replacement, a corresponding inbound asset order is automatically created. ## What to do next - If you set the **Evaluation result** field to **Repairable**, complete the corresponding Repair asset task by repairing the asset. For detailed instructions, see [Complete the Repair asset task for a defective Device as a Service DaaS asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/repair-daas-asset-rma-response-order.md). - If you set the **Evaluation result** field to **Replace** and you are performing an on-site replacement, complete the corresponding Ship task by shipping the asset to your organization. For detailed instructions, see [Complete the Ship task for a defective Device as a Service DaaS asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/ship-daas-asset-rma-response-order.md). - If you set the **Evaluation result** field to **Replace** and you are performing an off-site replacement, complete the corresponding inbound asset order to provide the customer with a new asset. For detailed instructions, see [Completing an inbound asset order for requested Device as a Service \(DaaS\) assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/completing-inbound-asset-order-daas-assets.md). **Parent Topic:**[Completing a Return Merchandise Authorization \(RMA\) response order for defective Device as a Service \(DaaS\) assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/completing-rma-response-order-daas-assets.md)