---
title: Managing incidents in Enterprise Asset Management
description: Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/managing-eam-incidents.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing enterprise models and assets, Enterprise Asset Management, Asset Management]
---

# Managing incidents in Enterprise Asset Management

Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets.

-   **[Create an Enterprise Asset Management incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eam-incident.md)**  
Create an incident record to document a deviation from an expected Enterprise Asset Management standard of operation.
-   **[Resolve and close an Enterprise Asset Management incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/resolve-eam-incident.md)**  
Take action on the assets that are affected by an Enterprise Asset Management incident so that you can resolve and close the incident.