---
title: Start working on tasks using the Mobile Agent application
description: Indicate in the Mobile Agent application when you start work on a task assigned to you. When you start working on the task, the start time is automatically recorded.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/start-work-mobile-agent-eam.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Manage an Enterprise Asset Management task using the Mobile Agent application, Managing enterprise assets and tasks using the Mobile Agent application, Enterprise Asset Management, Asset Management]
---

# Start working on tasks using the Mobile Agent application

Indicate in the Mobile Agent application when you start work on a task assigned to you. When you start working on the task, the start time is automatically recorded.

## Before you begin

Role required:

-   To work on a work order task: wm\_agent and sn\_eam.enterprise\_asset\_technician
-   To work on Pick Up Asset task: sn\_eam.enterprise\_asset\_technician

## Procedure

1.  From your mobile device, launch the Mobile Agent application.

2.  On the navigation bar at the bottom of the screen, tap the **My Tasks** tab.

    The home screen of the My Tasks application opens with the first few tasks in the list of tasks assigned to you displayed.

3.  If the task you want to start isn't displayed, tap **See all**.

4.  Filter or sort the task view.

    -   To filter your tasks, tap the Filter icon \[Omitted image "filter-mobile-task-eam.png"\] Alt text: and enter the values to use as a filter in the **Due Date**, **Asset**, **Location**, or **Priority** fields.
    -   To sort your tasks, tap the Filter icon \[Omitted image "filter-mobile-task-eam.png"\] Alt text:, tap **Sort by**, and select the fields by which to sort your tasks.
5.  Tap the task that you want to start.

6.  On the **Details** tab, tap **Start Work**.


## Result

-   In the **Details** tab, the **Start Work** link changes to **Complete Work** automatically.
-   The more actions icon \[Omitted image "more-actions-icon.png"\] Alt text: with the **Pause work** and **Record time** options is displayed in the top-right corner of the screen.
-   The start time is automatically recorded.

**Parent Topic:**[Manage an Enterprise Asset Management task using the Mobile Agent application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/work-order-mobile-agent-eam.md)

**Related topics**  


[View your tasks using the Mobile Agent application]()

[Assign a group task to yourself using the Mobile Agent application]()

[Record time worked on a task using the Mobile Agent application]()

[Initiate a request to source parts for work order tasks using the Mobile Agent application]()

[Close a Pick Up Asset task using the Mobile Agent application]()

[Take action on an enterprise asset using the Mobile Agent application]()

[Close a work order for an enterprise asset using the Mobile Agent application]()

[Create a checklist for work order tasks using the Mobile Agent application]()

[View knowledge articles related to work order tasks in the Mobile Agent application]()

[Create work notes about the work order tasks using the Mobile Agent application]()

[Set enterprise assets to the shutdown state using the Mobile Agent application]()

[Start up enterprise assets after maintenance activities using the Mobile Agent application]()

[Move enterprise assets to maintenance state using the Mobile Agent application]()