---
title: Submit a Return Merchandise Authorization \(RMA\) order for your defective enterprise assets
description: Submit a Return Merchandise Authorization \(RMA\) order to initiate the replacement or repair of your defective enterprise assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/submit-rma-order.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Return Merchandise Authorization \(RMA\), Create and manage enterprise asset inventory, Managing enterprise asset inventory and contracts, Enterprise Asset Management, Asset Management]
---

# Submit a Return Merchandise Authorization \(RMA\) order for your defective enterprise assets

Submit a Return Merchandise Authorization \(RMA\) order to initiate the replacement or repair of your defective enterprise assets.

## Before you begin

Role required: asset or inventory\_user

## About this task

**Note:** You can submit RMA orders for serialized enterprise assets only.

## Procedure

1.  Navigate to **All** > **Service Catalog** > **Enterprise Asset Lifecycle**.

2.  From the list of available Enterprise Asset Lifecycle catalog items, select **Enterprise RMA Order**.

3.  In the Enterprise RMA Assets list on the Enterprise RMA Order form, select **Add**.

    The Add Row dialog box opens.

4.  In the **Stockroom** field, search for and select the stockroom that the defective enterprise asset is located in.

    By selecting a stockroom, you can narrow down the list of enterprise assets that you can search and select from in the **Enterprise asset** field \([step 5](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/submit-rma-order.md)\).

    If you do not select a stockroom, this field populates automatically based on the enterprise asset that you select in the **Enterprise asset** field \([step 5](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/submit-rma-order.md)\).

5.  In the **Enterprise asset** field, search for and select the defective enterprise asset that you want to replace or repair through this RMA order.

6.  Select **Add**.

    The dialog box closes and the defective enterprise asset is added to the list of Enterprise RMA Assets.

7.  Repeat steps 3 to 6 for each defective enterprise asset that you want to replace or repair through this RMA order.

    **Note:** You can add up to 50 enterprise assets to a single RMA order.

8.  Select **Submit**.


## Result

After the RMA order is submitted successfully, you are automatically redirected to the Service Catalog home page. A confirmation message then appears with the RMA order number, which you can use to track and manage your RMA order.

**Parent Topic:**[Requesting a Return Merchandise Authorization \(RMA\) for defective enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/requesting-return-merchandise-authorization-enterprise-assets.md)