---
title: Work management overview for Enterprise Asset Workspace
description: Use the Work management view in the Enterprise Asset Workspace to create and manage maintenance plans, work orders, and work order tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/work-management-overview-eam.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Enterprise Asset Workspace, Explore, Enterprise Asset Management, Asset Management]
---

# Work management overview for Enterprise Asset Workspace

Use the Work management view in the Enterprise Asset Workspace to create and manage maintenance plans, work orders, and work order tasks.

**Important:** Before you can access and use the Work management view, edit your Field Service Management configurations as needed. See [Edit Field Service Management configurations for the Work management view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/edit-field-service-configurations-work-management-view.md) for detailed instructions.

You can access the Work management view by navigating to **Enterprise Asset Workspace** > **Work management**.

**Note:** Only users with the system administrator \(admin\), enterprise asset manager \(sn\_eam.enterprise\_asset\_manager\), and agent \(wm\_agent\) roles can access the Work management view.

To access detailed information and take relevant action, click any widget. You can also narrow your results by using the **Location** filter.

\[Omitted image "eam-work-management-view.png"\] Alt text: Work management view for Enterprise Asset Workspace.

Use the following tabs to view and manage your work orders, work order tasks, maintenance plans, and other relevant work order information:

**Note:** The tabs that appear on the Work management view differ based on your assigned role.

-   **Overview**: Get a glimpse of all your work order data, such as part requirements for open orders, active work orders by state, work orders per month, and active maintenance plans.

    **Note:** This tab appears if you have the system administrator \(admin\) or enterprise asset manager \(sn\_eam.enterprise\_asset\_manager\) role.

-   **Calibrations and conditions**: Get a glimpse of all your calibration data and an overview of asset conditions.

    **Note:** This tab appears if you have the system administrator \(admin\) or enterprise asset manager \(sn\_eam.enterprise\_asset\_manager\) role.

-   **My work**: View all open requests and tasks that are associated with your work orders.

    **Note:** This tab appears if you have the system administrator \(admin\) or agent \(wm\_agent\) role.

-   **Maintenance plans**: Create and view maintenance plans for your enterprise assets.

    **Note:** This tab appears if you have the system administrator \(admin\) or enterprise asset manager \(sn\_eam.enterprise\_asset\_manager\) role.

-   **Work orders**: Create and view work orders for any planned or ad-hoc work that you want to perform on your enterprise assets.

    **Note:** This tab appears if you have the system administrator \(admin\), enterprise asset manager \(sn\_eam.enterprise\_asset\_manager\), or agent \(wm\_agent\) role.

-   **Work order tasks**: View all work order tasks that are associated with your work orders.

    **Note:** This tab appears if you have the system administrator \(admin\), enterprise asset manager \(sn\_eam.enterprise\_asset\_manager\), or agent \(wm\_agent\) role.

-   **Asset tasks**: View all tasks for the enterprise assets that are associated with your work orders.

    **Note:** This tab appears if you have the enterprise technician \(enterprise\_asset\_technician\) or agent \(wm\_agent\) role.

-   **Work order templates**: Create and view templates for your work orders.

    **Note:** This tab appears if you have the system administrator \(admin\) or enterprise asset manager \(sn\_eam.enterprise\_asset\_manager\) role.

-   **Checklist templates**: Create and view checklist templates for your work orders.

    **Note:** This tab appears if you have the system administrator \(admin\) or c.

-   **My stockroom assets**: View enterprise assets that are available within your stockrooms.

    **Note:** This tab appears if you have the system administrator \(admin\) or agent \(wm\_agent\) role.

-   **My asset pickup tasks**: View all scheduled pickup tasks for the enterprise assets that are associated with your work orders.

    **Note:** This tab appears if you have the system administrator \(admin\) or agent \(wm\_agent\) role.

-   **Work order plan templates**: Create and view work order plan templates.

    **Note:** This tab appears if you have the enterprise asset manager \(sn\_eam.asset\_manager\) role.

-   **Work order plans**: Create and view work order plans.

    **Note:** This tab appears if you have the enterprise asset manager \(sn\_eam.asset\_manager\) role.

    The Overview tab also displays work order plan reports that include **Work order plans by status**, **Active tasks by work order plan**, and **Overdue tasks by work order plan**.