---
title: Acknowledge receipt of an asset received through the Zero Touch request flow
description: As an employee, acknowledge receipt of the new asset that you received through the Zero Touch request flow on a mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/acknowledge-ztr-asset-on-mobile.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Zero Touch request flow, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Acknowledge receipt of an asset received through the Zero Touch request flow

As an employee, acknowledge receipt of the new asset that you received through the Zero Touch request flow on a mobile device.

## Before you begin

To use your mobile device for this acknowledgment, you must have the ServiceNow mobile app installed on your iOS or Android mobile device.

Role required: User of the asset.

## About this task

You can only confirm the receipt of hardware assets on a mobile device. To acknowledge the receipt of consumable assets, contact your Asset Manager.

## Procedure

1.  Navigate to **My Items** > **My assets**.

2.  Tap the asset.

3.  Tap **Scan delivered asset**.

4.  Provide the asset tag information.

    -   To provide the information through a scan, scan the asset tag of the asset.
    -   To provide the information manually, enter a value in the **Asset tag** field.
5.  Select **Submit**.


## Result

-   The state of the asset changes to **In use**.
-   The stage of the requested item in the catalog request changes to **Complete**.