---
title: AI in Hardware Asset Management
description: Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/ai-in-ham.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-06-05"
reading_time_minutes: 1
breadcrumb: [Explore, Hardware Asset Management, IT Asset Management, Asset Management]
---

# AI in Hardware Asset Management

Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace.

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

## Overview of AI capabilities

The agentic workflows operate in a structured manner.

-   The agentic workflow first verifies licenses and models, then checks stock availability, and finally triggers the necessary AI agents to fulfill hardware asset requests automatically.
-   The AI agents also verify the repair tasks, provide detailed evaluation guide and repair steps, and close the tasks after receiving user confirmation.

## Benefits of agentic workflows

The collection of AI agents offers the following benefits:

-   Automation of repetitive and complex tasks involved in sourcing hardware assets, reducing the workload on asset managers.
-   Reduced need for human involvement in tasks, enabling asset managers to focus on activities of higher priority.
-   Faster resolution of hardware asset requests and repair requests, leading to quicker turnaround times.
-   Increased employee satisfaction, with quicker resolution of asset requestsand repair requests.
-   Improved asset utilization, for effective allocation of hardware assets.

For more information about AI capabilities in Hardware Asset Management, see the following:

-   [Fulfill hardware asset requests by using the Help manage hardware asset requests agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/now-assist-ham-fulfill-req-agent-workflow.md)
-   [Fulfill repair orders by using the Help repair hardware assets agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/now-assist-ham-repair-agent-workflow.md)
-   [Analyze hardware assets using the Generate hardware asset insights generative AI skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/generate-asset-analysis-now-assist-ham.md)

For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:

-   [Generative AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills.md)
-   [Agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/sn-aia-use-cases-list.md)