---
title: Request a hardware asset refresh through Zero Touch Refresh
description: Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/create-zero-touch-refresh-request.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Manage refresh of assets using Zero Touch Refresh, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Request a hardware asset refresh through Zero Touch Refresh

Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.

## Before you begin

Role required: none

## Procedure

1.  Navigate to **All** > **Service Catalog** > **Asset Lifecycle**.

    If the Asset Lifecycle category isn't available in the service catalog, contact your administrator.

2.  On the Asset Lifecycle page, select **Zero Touch Refresh**.

3.  On the form, fill in the fields.

<table id="table_zmv_y5b_pxb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Asset

</td><td>

Hardware asset that you own that you want to refresh.If you select an asset that is not eligible for refresh, a message stating that approvals will be requested is displayed. An approval request is then automatically sent to the asset manager.

</td></tr><tr><td>

Replacement model

</td><td>

Asset model with which you want to replace the hardware asset.The list shows the refresh models based on the model of the hardware asset that you selected and the location of the asset. If the location of the asset isn't specified in the asset record, the location of the requester is considered.

</td></tr></tbody>
</table>4.  Determine where the replacement asset should be sent.

<table id="choicetable_g14_wv2_yxb"><thead><tr><th align="left" id="d348479e154">

Shipping location

</th><th align="left" id="d348479e157">

Action

</th></tr></thead><tbody><tr><td id="d348479e163">

**Your location**

</td><td>

In the **Refresh method** field, select **Ship**.**Note:** The form shows your contact details such as your address and phone number. You can change your contact details if necessary.

</td></tr><tr><td id="d348479e180">

**Stockroom**

</td><td>

1.  In the **Refresh method** field, select **Pickup**.
2.  In the **Pickup location** field, select the location of the stockroom from which to collect your new asset.

**Note:** The Locations list shows all the stockroom locations in your country.

</td></tr></tbody>
</table>5.  Confirm the shipping address choice by selecting the acknowledge check box at the bottom of the Zero Touch Refresh form.

6.  Select **Submit**.

7.  View the status of your Zero Touch Refresh request by navigating to **All** &gt; **Self-Service** &gt; **My Requests**.


## Result

Your Zero Touch Refresh request is successfully submitted.

**Parent Topic:**[Manage refresh of assets using Zero Touch Refresh](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/refresh-hardware-uisng-ztr.md)

**Related topics**  


[Configure replacement models for a refresh model]()

[Fulfill a Zero Touch Refresh Fulfillment Request]()

[Process a Zero Touch Refresh request]()

[Acknowledge receipt of an asset on a mobile device]()

[Acknowledge receipt of an asset through the Core UI]()